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Your Experience of using the Talking Therapies Service In St Helens

Welcome to the Survey

We would like to hear about your experiences of the Talking Therapies service in St Helens. Providers are always looking at ways to improve and develop their services so your feedback is helpful. 

Question 1.

How did you hear about the Talking Therapies service?

This is required
Question 2.

What specific therapy or support did you receive from the Talking Therapies service?

Question 3.

How easy was it to access the Talking Therapies service?

This is required
Question 4.

How long did you wait for your first appointment/assessment?

Question 5.

Following your initial assessment, how long did you wait until your first treatment?

This is required
Question 6.

Were you kept informed about waiting times?

Question 7.

Following your initial treatment did you then move to step 3 for further 1-1 therapy?

(If you answered 'yes', tell us how long your wait was in the Comments box)

This is required
Question 8.

What aspects of the service did you find most helpful? (Select all that apply)

This is required
Question 9.

Did you feel you were given enough information about the services available?

Question 10.

Did you feel listened to and treated with respect?

Question 11.

How would you rate your overall experience with the Talking Therapies service in St Helens?

Question 12.

What improvements would you suggest for the Talking Therapies service?

Question 13.

What is your age?

Question 14.

What is your ethnic group?

Question 15.

What is your gender?

Question 16.

Do you consider yourself to have a disability or long-term health condition?