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PALS Service Feedback

1. PALS service feedback

A public survey about the experience of the Patient Advice & Liaison Service (PALS) in Kingston upon Hull, East Riding of Yorkshire, North Lincolnshire and North East Lincolnshire. 

This DOES NOT include the PALS services from Humber Teaching NHS Foundation Trust, York and Scarborough NHS Teaching Hospitals and Tees, Esk & Wear Valleys NHS Foundation Trust (TEWV). 

This survey is conducted by Healthwatch Kingston upon Hull, the legal Data Controller for this information. We will use your feedback to understand how well the Patient Advice & Liaison Service (PALS) is working and to help local NHS services make improvements for patients and their families.

We will not be asking for any personal data and all results will be combined together for final reporting. We do not explicitly ask for identifiers like your name or date of birth. This survey is hosted on SmartSurvey, which securely processes data in the UK. All information is managed under strict confidentiality.

Your responses will be kept securely and then permanently deleted. Combined, fully anonymised findings will be published in public reports and shared with local NHS partners.

By completing this survey you agree that your participation is voluntary, and that the responses are anonymous, and that the anonymised feedback will be used to evaluate and improve the PALS service. 

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Question 1.

Do you agree to take part in the survey? 

- Required.
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Question 2.

Have you recently attended the Hull University Teaching Hospitals NHS Trust (HUTH) or Northern Lincolnshire and Goole NHS Foundation Trust (NLaG)?

- Required.
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Question 3.

How did you find this experience?

- Required.
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Question 4.

If you had a poor experience, did you raise a complaint/concern with the PALS (Patient Advice and Liaison Service) in Kingston upon Hull, East Riding of Yorkshire, North Lincolnshire or North East Lincolnshire?

- Required.
This is required
Question 5.

Which hospital where you treated in?
This is required
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Question 6.

Which area does your PALS (Patient Advice and Liaison Service) issue relate to? 

- Required.
Question 7.

When did you contact PALS?
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Question 8.

How did you contact PALS? (Select all that apply)

- Required.
This is required
This is required
This is required
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Question 9.

How long did it take to get an initial response from PALS?

- Required.
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Question 10.

How long did it take to get a final response from PALS/close the complaint/concern? 

- Required.
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Question 11.

Did you find the response acceptable? 

- Required.
This is required
This is required
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Question 12.

Did you escalate this complaint/concern further? 

- Required.
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Question 13.

If yes, where did you escalate this complaint/concern too? 

- Required.
This is required
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Question 14.

Overall, how satisfied are you with the PALS service you experienced?

- Required.
This is required
Question 15.

Please rate the following aspects of the PALS service (1 = Poor, 10 = Excellent).

0 to 10.
0
10
   
0
10
   
0
10
   
0
10
   
0
10
   
This is required
Question 16.

What could PALS improve? Please be as specific as you can.

Question 17.

Any additional comments or suggestions about PALS in Kingston upon Hull, East Riding of Yorkshire, North Lincolnshire or North East Lincolnshire?
Question 18.

Please tell us your age

Question 19.

Please tell us your gender

This is required
Question 20.

Is your gender identity the same as your sex recorded at birth?

Question 21.

Please tell us which sexual orientation you identify with

This is required
Question 22.

Please select your ethnicity

This is required
Question 23.

Do you have a disability or long term health condition?

Question 24.

Which of the following disabilities or long term health condition do you have?

This is required
Question 25.

What location do you live in?
This is required