Plymouth Waterfront Partnership Business Improvement District (BID) Survey

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Thank you for clicking on this survey. We appreciate your time in providing your valuable feedback - Please complete by Friday 13th February at 5pm.

On behalf of our Board, Advisory Panel and Executive team, many thanks.

Sarah Gibson, Plymouth Waterfront Partnership

YOUR DETAILS

HOW WE WILL USE YOUR DATA
Please note that the information you provide will be kept confidential in line with GDPR and individual responses will remain anonymous. Information given by levy payers will be summarised and used as valuable feedback for the Plymouth Waterfront Partnership BID. Giving your business name allows us to understand the views of levy payers from different sectors, business sizes and areas within the BID boundary, as well as ensuring we have the correct details to keep in touch with you.

Name:

Position:

Company Name:

Company Address:

Postcode:

Telephone Number:

Email:

Are you a BID Levy Payer?

Yes

1. Are you aware of the news, projects, and services the Waterfront BID delivers for your business? You can find more information on the Waterfront BID website: HOME - Waterfront BID

Yes

2. How could we improve our communications for you? Please comment:

3. We’ve been operating since 2012. Do you think throughout that time the Plymouth Waterfront Partnership BID activities have created a positive difference to trading in our Waterfront area?

· Events including the annual Pirates, Seafest and Christmas lights switch on

· Flower displays and enhanced cleansing

· Signage, maps, orientation and trail projects

· Christmas lights in the Barbican, Sutton Harbour, Millbay Park and North Street

· Marketing and social media promotions

· Destination Plymouth membership

· Cruise ships strategy

· BID Member communications and benefits including business savings

Please give us a rating:

Excellent

Satisfactory

Good

Poor

Please comment further:

This is required

4. If we were to stop delivering one of our events, which one would you select?

5. If we were to refresh or update any of our events which one would you select and how would you suggest we enhance it?

6. Should we put on events in other parts of the year and if so, when?

7. Do you feel that your business membership of the Plymouth Waterfront Partnership BID has had a positive impact on your own business trading?

Please give us a rating:

Excellent

Satisfactory

Good

Poor

Please comment on how it has benefited your business:

This is required

8. Thinking about visits, trader meetings and targeted emails, how satisfied are you with the engagement and communication provided by the Plymouth Waterfront Partnership BID?

Please give us a rating:

Excellent

Satisfactory

Good

Poor

Please comment further on how this could be improved:

This is required

9. What Waterfront BID project/service has had the best impact on your business, for example more customers in the area, vibrant events, improved trading environment (floral displays, cleanliness, signage), business communications or business support?

10. Is there anything more you would like to see the Plymouth Waterfront Partnership BID do to support your business and our waterfront area?

Yes

If yes, please give details below:

This is required

11. What could be improved within the Plymouth Waterfront area?

12. Of the four key areas that the Plymouth Waterfront Partnership BID currently focuses on, please rank in order of importance to you and your business (1 being most important and 4 being least important). You can view the BID3 Business Plan here: About BID3 - Waterfront BID

Theme 1: Transformational – creating the Waterfront of Tomorrow, Today! This theme includes delivering Plymouth’s National Marine Park and the Waterfront Masterplan

Theme 2: Vibrant Tourist Destination – This theme includes raising the profile of the Waterfront working with Destination Plymouth, promoting our world class attractions, supporting our hospitality industry and developing and promoting high impact events

Theme 3: Environmental Excellence - This theme includes our ambassador service, maintenance of the public realm reporting and sorting environmental issues, lighting, greening, support with environmental sustainability and delivering improved wayfinding and signage

Theme 4: Business Voice - This theme includes training, our SMARTA cost savings scheme and opportunities to network with you and other businesses

13. Should we place a stronger focus on tackling anti-social behaviour? We currently provide Taxi Marshalls on busy evenings in the Barbican between March and December, work closely with the Police and PCSOs, support Best Bar None and PARC and coordinate with the Evening and Night-Time Economy teams. Should we do more and if so, what?

Yes

Please comment further:

This is required

14. The Plymouth Waterfront BID is due to come to an end in March 2027. If we were to propose continuing between April 2027 and March 2032, would you be in support of further investment in the Waterfront area and willing to help design a new 5-year delivery plan?

Yes

Please comment further:

This is required

15. Would you also support the creation of a long-term plan, such as a 2050 vision for the area?

Yes

If yes, what would you like to see included?

This is required

16. If we were to create a new BID plan for the Waterfront area, would you like to see more projects that (please tick all that apply):

Nature

Better conserve and enhance trees, wildlife, the marine environment and preserved areas?

Improve protections through management of foreshore and Sites of Special Scientific Interest?

Restore native species of plants, shrubs and trees in the Hoe, Mount Batten and Devil’s Point?

Better conserve Heritage and character in Barbican & Bretonside and Hoe Conservation Areas?

Hang baskets & new plant displays in the Barbican, Bretonside, Notte Street, West Hoe & Millbay?

Shout about our Nature and Heritage through additional mural installations?

17. If we were to create a new BID plan for the Waterfront area, would you like to see more projects that (please tick all that apply):

Climate

Help your business adapt to be kind to the environment & increase operating resilience?

Reduce reliance on fossil fuels in our water transport and support the change to electric?

Support work to reduce carbon emissions and transition to cleaner heating systems, solar, etc?

Continue efforts to champion ‘reuse, repurpose, recycle’ and remove single use plastics?

18. If we were to create a new BID plan for the Waterfront area, would you like to see more projects that (please tick all that apply):

People

Enhance access to employee skill development, training and business recruitment channels?

Create a database of Waterfront business supplier and tradespeople recommendations?

Deliver new events, e.g. Kite Festival, Nature Festival, regular markets, cart & raft races, sailing?

Support your business in making operational savings?

Celebrate Beryl Cook and Robert Lenkiewicz art through murals and trails?

Continue cruise ship marketing and shore-side welcome?

19. If we were to create a new BID plan for the Waterfront area, would you like to see more projects that (please tick all that apply):

Place

Develop a formal place management plan for the Waterfront BID area with a long-term vision?

Improve the state of the public realm through improved waste and recycling management?

Deliver Plymouth Waterfront gateway signs at key areas in Millbay, Mount Batten & Gdynia Way?

Establish a Barbican brand similar to that of Covent Garden?

Survey businesses, residents and authorities on part-time road closures for Southside Street?

Encourage more ferry transportation connecting new parts of the Waterfront into the network?

Update the on-street monolith orientation maps and information panels across the Waterfront?

Establish a dedicated Waterfront BID street maintenance team to tackle graffiti, litter and repairs.

Provide new Christmas lights: Barbican, Sutton Harbour, Millbay, Notte Street & Royal William Yard?

20. What else would you like to see or what could make a difference for your business?

21. Are you interested in learning more about the Plymouth Sound National Marine Park and how you can get involved?

Yes

22. Would you be prepared to give the Plymouth Waterfront Partnership BID a quote/testimonial that we could use in our publicity material please? If it’s a yes, thank you – we will follow up with you very soon.

Yes

Thank you for your time in completing this survey.

PLYMOUTH WATERFRONT PARTNERSHIP BID

Page 1

Are you a BID Levy Payer?

1. Are you aware of the news, projects, and services the Waterfront BID delivers for your business? You can find more information on the Waterfront BID website: HOME - Waterfront BID

2. How could we improve our communications for you? Please comment:

4. If we were to stop delivering one of our events, which one would you select?

5. If we were to refresh or update any of our events which one would you select and how would you suggest we enhance it?

6. Should we put on events in other parts of the year and if so, when?

7. Do you feel that your business membership of the Plymouth Waterfront Partnership BID has had a positive impact on your own business trading? Please give us a rating:

8. Thinking about visits, trader meetings and targeted emails, how satisfied are you with the engagement and communication provided by the Plymouth Waterfront Partnership BID? Please give us a rating:

9. What Waterfront BID project/service has had the best impact on your business, for example more customers in the area, vibrant events, improved trading environment (floral displays, cleanliness, signage), business communications or business support?

10. Is there anything more you would like to see the Plymouth Waterfront Partnership BID do to support your business and our waterfront area?

11. What could be improved within the Plymouth Waterfront area?

12. Of the four key areas that the Plymouth Waterfront Partnership BID currently focuses on, please rank in order of importance to you and your business (1 being most important and 4 being least important). You can view the BID3 Business Plan here: About BID3 - Waterfront BID

14. The Plymouth Waterfront BID is due to come to an end in March 2027. If we were to propose continuing between April 2027 and March 2032, would you be in support of further investment in the Waterfront area and willing to help design a new 5-year delivery plan?

15. Would you also support the creation of a long-term plan, such as a 2050 vision for the area?

16. If we were to create a new BID plan for the Waterfront area, would you like to see more projects that (please tick all that apply):Nature

17. If we were to create a new BID plan for the Waterfront area, would you like to see more projects that (please tick all that apply): Climate

18. If we were to create a new BID plan for the Waterfront area, would you like to see more projects that (please tick all that apply): People

19. If we were to create a new BID plan for the Waterfront area, would you like to see more projects that (please tick all that apply):Place

20. What else would you like to see or what could make a difference for your business?

21. Are you interested in learning more about the Plymouth Sound National Marine Park and how you can get involved?

22. Would you be prepared to give the Plymouth Waterfront Partnership BID a quote/testimonial that we could use in our publicity material please? If it’s a yes, thank you – we will follow up with you very soon.

7. Do you feel that your business membership of the Plymouth Waterfront Partnership BID has had a positive impact on your own business trading?

Please give us a rating:

8. Thinking about visits, trader meetings and targeted emails, how satisfied are you with the engagement and communication provided by the Plymouth Waterfront Partnership BID?

Please give us a rating:

16. If we were to create a new BID plan for the Waterfront area, would you like to see more projects that (please tick all that apply):

Nature

17. If we were to create a new BID plan for the Waterfront area, would you like to see more projects that (please tick all that apply):

Climate

18. If we were to create a new BID plan for the Waterfront area, would you like to see more projects that (please tick all that apply):

People

19. If we were to create a new BID plan for the Waterfront area, would you like to see more projects that (please tick all that apply):

Place