We want to hear what you think about health and care services in the North East and North Cumbria.
This includes services delivered in: County Durham, Darlington, Gateshead, Hartlepool, Middlesbrough, Newcastle-upon-Tyne, Northumberland, North Cumbria, North Tyneside, Redcar and Cleveland, South Tyneside, Stockton-on-Tees and Sunderland. You can tell us:
- What you think about local NHS or other care services
- About you and your GP
- What we could do better
- If something went well for you or your family
- What matters most to you
Please take a few minutes to share your views. Your feedback helps us improve services.
How we use your information:
- Your comments are private.
- We won’t share your name or any personal details.
- What you tell us will not negatively affect your individual care.
- We may use your words in reports to help make things better.
- We cannot respond directly to any feedback shared through this survey.
Please note:
We cannot give medical advice. Contact your GP, NHS 111, or a local pharmacy for health advice.
If you have a complaint, please contact the organisation that provided your care. If you do not
want to contact them directly, our Complaints Team can help:
Email: NENCICB.Complaints@nhs.net
Phone: 0191 374 4218
Freepost: NENC ICB COMPLAINTS, Pemberton House, Colima Avenue, Sunderland, SR5 3XB
Who else you can speak to:
Healthwatch is your health and social care champion. They have the power to make sure NHS
leaders and other decision makers listen to feedback and improve standards of care. They can
also help you to find reliable and trustworthy advice and information. For more information, go to:
https://www.healthwatch.co.uk/
PALs - The Patient Advice and Liaison Service (PALS) offers confidential advice, support and
information on health-related matters. They provide a point of contact for patients, their families
and their carers. You can find PALS in your local hospital. For more information, go to:
https://www.nhs.uk/nhs-services/hospitals/what-is-pals-patient-advice-and-liaison-service/
You can find additional information about what to expect from your GP practice that has been created by NHS England.