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Sport & Fitness Customer Survey

1. Sport & Fitness Customer Survey

Please give us your feedback by taking a few minutes to fill out this survey. By completing this survey you are helping us to improve our facilities, customer service and range of classes on offer. The questions with a red * are mandatory.
*
Question 1.

Do you have an East Ayrshire Leisure membership?

- Required.
Question 2.

How long have you been a member?

Question 3.

How many times a week do you visit?

Question 4.

Have you reached the goals you set out to achieve?

Question 5.

What were the goals you set?

Question 6.

Would you benefit from a gym instructor onsite?

*
Question 7.

Which facility do you use most often?

- Required.
*
Question 8.

Thinking of the facility you chose in Q7, please rate the following:
1 – Poor, 2 – Adequate, 3 – Good, 4 - Very Good, 5 – Excellent.

- Required.
This question requires an answer
Parking
Changing rooms
Gym equipment
Amount of equipment
Range of equipment
Class timetable
Cleanliness
Friendliness of the staff
Knowledge of the staff
Level of service given by the staff
Overall satisfaction
Question 9.

Is there any equipment you would like to see added to the facility?

*
Question 10.

Do you attend classes?

- Required.
Question 11.

What classes do you attend?

Question 12.

Are there any classes you would like to see added to the programme?

Question 13.

In addition to the facility named in Q7, please select all the other East Ayrshire Leisure facilities you use:

Question 14.

Thinking of public holidays i.e. Easter, September weekend, Christmas; are there any specific dates you would use the facility if it was open?

Question 15.

Any other comments?

Question 16.

How likely is it that you would recommend the facility you named in Q7 to a friend or colleague?

0=Not at all likely. 10=Extremely likely. Not at all likely Extremely likely