1. Introduction

Shaping the Future of Healthcare in Norfolk and Waveney

This survey is aimed at anybody living in Norfolk and Waveney who has used or might in the future use the Queen Elizabeth Hospital (King’s Lynn), James Paget University Hospital (Great Yarmouth), or Norfolk and Norwich University Hospital (Norwich).

Who is Healthwatch Norfolk?

Healthwatch Norfolk is the independent voice for patients, service users and carers in the county. We gather your views on health and social care services or charities to ensure they are heard by the people in charge.

What is this survey about?

The Norfolk and Waveney hospital group have been given more than £3 billion to rebuild both James Paget Hospital in Great Yarmouth and Queen Elizabeth Hospital in King’s Lynn and to fund new technology. They want to ensure that for the next 10-20 years the care you receive from the Queen Elizabeth Hospital (King’s Lynn), James Paget University Hospital, and Norfolk and Norwich University Hospital is safe, consistent, and high-quality.

To help them decide what changes to make, they have asked Healthwatch Norfolk to gather the views of the public to find out what is important to you about your healthcare. They would like to find out:

· What works well now?

· What makes it difficult to get the care you need?

· What matters most when you use hospital services?

· How you feel about changes to where you receive care

· What you think is important when planning for the future.

The questionnaire should take around 10 minutes to complete.

How will the survey results be used?

Survey responses are being collected and analysed by Healthwatch Norfolk. You can read our full privacy policy at: www.healthwatchnorfolk.co.uk/about-us/privacy-statement

All survey responses are anonymous, so nobody will know what you have answered, and your answers will not impact on the care you receive now or in the future. This means your answers to this survey will also not be treated as a formal complaint. If you wish to make a formal complaint about your experience, you can do this by contacting the hospitals Patient Advice and Liaison team (PALs): https://www.nhs.uk/nhs-services/hospitals/what-is-pals-patient-advice-and-liaison-service/

The findings from this survey will be shared with healthcare professionals within the Hospital Group, and the Hospital Group’s patient and community representatives who will use the findings to make decisions. Additional future surveys and opportunities may be available to give more feedback before any decisions are made.

Need help?

If you have extra feedback you’d like to give, or you would like to do this survey with us over the phone, please call Healthwatch Norfolk on 01953 856029, and we will arrange a time to ring you back to complete the survey. Alternatively, please email: enquiries@healthwatchnorfolk.co.uk for further support.

Want to keep in touch?

To stay up to date with what we are doing at Healthwatch, you can sign up to our newsletter: www.healthwatchnorfolk.co.uk

If you do not use email, you can call Healthwatch Norfolk on 01953 856029 to ask to receive our newsletter via post.

Survey closing date 6th November 2026

Please note that questions marked with an asterisk (*) require response

There was an error on your page. Please correct any required fields and submit again. Go to the first error

Please tick to confirm*

I have read and understood the above statement.

In the last three years, have you visited a hospital in Norfolk and Waveney?
(Tick all that apply)

Yes – as a patient

Yes – as a carer, family member or supporter

Yes – through my work or voluntary role

Prefer not to say

I am employed at a hospital

Which hospital(s) have you or the person you support used in the last three years?
(Tick all that apply)

The Queen Elizabeth Hospital King’s Lynn

Norfolk and Norwich University Hospital

James Paget University Hospital

Cromer Hospital

Another NHS hospital

I have not used hospital services recently

Prefer not to say

What type of hospital services have you or the person you support used in the last three years?
(Tick all that apply)

Accident and Emergency / urgent care

Emergency admission

Outpatient appointments

Test or scans such as blood/lung/heart or other tests and imaging tests e.g. Xray/CT/MRI

Planned surgery or treatment

Cancer services

Maternity services

Children’s services

Other (please specify):

This is required

What do you find most difficult or frustrating when trying to access hospital services?

If you have used hospital services in the past three years, how did you travel to the hospital? (Tick those that apply)

Walked / cycled

Car – I drove

Car – was given a lift

Public transport

Ambulance

Taxi

. During your last non-emergency visit to hospital, how long did it take you to get to the hospital? (Please tick one).

Under 30 minutes

30 minutes to 60 minutes

60 minutes to 90 minutes

Over 90 minutes

How long do you feel this journey was for you? (Please tick one)

It was too long for me, I would prefer a shorter journey

It was a comfortable length of time for me

It was a short journey for me, I would be ok with travelling further

Thinking about your most recent experience of our hospital services. What went well?

Thinking about your most recent experience of our hospital services. What I could have been improved?

Progress

1. Introduction

Please tick to confirm*

In the last three years, have you visited a hospital in Norfolk and Waveney?
(Tick all that apply)

Which hospital(s) have you or the person you support used in the last three years?
(Tick all that apply)

What type of hospital services have you or the person you support used in the last three years?
(Tick all that apply)

When you need to go to hospital, which three of the following are the most important to you? (Please tick three answers)

What do you find most difficult or frustrating when trying to access hospital services?

What currently makes accessing or using hospital services difficult? (Tick all that apply.)

If you have used hospital services in the past three years, how did you travel to the hospital? (Tick those that apply)

. During your last non-emergency visit to hospital, how long did it take you to get to the hospital? (Please tick one).

How long do you feel this journey was for you? (Please tick one)

Thinking about your most recent experience of our hospital services. What went well?

Thinking about your most recent experience of our hospital services. What I could have been improved?

1. Introduction

Please tick to confirm*

In the last three years, have you visited a hospital in Norfolk and Waveney?(Tick all that apply)

Which hospital(s) have you or the person you support used in the last three years?(Tick all that apply)

What type of hospital services have you or the person you support used in the last three years?(Tick all that apply)

When you need to go to hospital, which three of the following are the most important to you? (Please tick three answers)

What do you find most difficult or frustrating when trying to access hospital services?

What currently makes accessing or using hospital services difficult? (Tick all that apply.)

If you have used hospital services in the past three years, how did you travel to the hospital? (Tick those that apply)

. During your last non-emergency visit to hospital, how long did it take you to get to the hospital? (Please tick one).

How long do you feel this journey was for you? (Please tick one)

Thinking about your most recent experience of our hospital services. What went well?

Thinking about your most recent experience of our hospital services. What I could have been improved?

In the last three years, have you visited a hospital in Norfolk and Waveney?
(Tick all that apply)

Which hospital(s) have you or the person you support used in the last three years?
(Tick all that apply)

What type of hospital services have you or the person you support used in the last three years?
(Tick all that apply)