1. Introduction and consent

Welcome to the questionnaire.

You’ve been invited to take part in the Smarter Network Upgrades (SNUG) trial, running alongside the energy efficiency improvements planned for your home. By participating, you will receive £75 and the chance to win £1,000 in each of three prize draws.

This short questionnaire asks for:

Your consent to take part in SNUG.
Demographic data (including special category data, e.g. gender and ethnicity) to ensure we involve a diverse range of people in the trial’s research activities. You don’t need to give us this information if you would prefer not to.
Information about yourself, your home and your energy use so we can understand different households’ habits and experiences of the trial.
Your contact information and your preferences on how you’d like to be contacted so we can arrange monitor installation and keep you informed about the trial.
Any additional support so we can accommodate your needs.

This data will be used by the team at the Centre for Sustainable Energy (CSE). Pseudo-anonymised copies* of relevant questions will be shared with the team at PNDC, an innovation centre at the University of Strathclyde, for analysis. More detail can be found in the privacy notice linked below. Your contact information will be shared with the installers of the monitoring devices so they can contact you to arrange a date for their visit.

Taking part is completely voluntary. If you decide not to take part, this will not affect your retrofit measures, your tenancy, or any services you receive. You can withdraw your consent to participate at any time.

Before you continue, please ensure you’ve read the SNUG information booklet and privacy notice – which you should already have access to. These explain what SNUG is, what will happen in your home, what data is collected, and how it will be used. They will also provide the team’s contact details you should use if you need to get in touch.

Information booklet: https://www.cse.org.uk/snug/
Privacy notice: https://www.cse.org.uk/snug-privacy-notice/

This questionnaire should take about 10-15 minutes to complete.

*Only your address will be shared with PNDC so they can map information about your house to occupant characteristics, supporting modelling of energy demand.

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I confirm that I have read the SNUG information booklet and privacy notice, or that the project has been explained to me by my social landlord.

Yes

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I agree to take part in the SNUG trial and for monitoring devices to be installed in my home.

Yes, I consent

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I agree for the data collected through the monitoring devices, my smart meter and this questionnaire to be used for the purposes described in the information booklet and privacy notice.

This includes the collection of special category data (e.g. gender and ethnicity) through this questionnaire.

Providing special category data is optional. Where you are asked for this information, you can select ‘prefer not to say’.

Yes, I consent

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I agree for electricity and gas (if applicable) meter data to be collected through a monitoring device and shared with PNDC to understand and model electricity demand.

Yes, I consent

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I agree for data on temperature and relative humidity in my home to be collected through monitoring devices and shared with PNDC.

Yes, I consent

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I agree for smart meter data to be shared with the team at PNDC. This includes both real-time and historic data (i.e. data on my gas and/or electricity usage from the previous 13 months), so that the team can understand changes in energy usage before and after retrofit installation.

Yes, I consent

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How well do you and your household speak English?

In order to participate fully in SNUG, participants need to be sufficiently proficient in English as we are unable to provide interpreters or translated materials for the purposes of this project. Therefore, if you select ‘not well’ or ‘not at all’, you will be taken to the end of the survey.

Very well

Quite well

Not well

Not at all

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1. Introduction and consent

I confirm that I have read the SNUG information booklet and privacy notice, or that the project has been explained to me by my social landlord.

I agree to take part in the SNUG trial and for monitoring devices to be installed in my home.

I agree for electricity and gas (if applicable) meter data to be collected through a monitoring device and shared with PNDC to understand and model electricity demand.

I agree for data on temperature and relative humidity in my home to be collected through monitoring devices and shared with PNDC.

I agree for smart meter data to be shared with the team at PNDC. This includes both real-time and historic data (i.e. data on my gas and/or electricity usage from the previous 13 months), so that the team can understand changes in energy usage before and after retrofit installation.

Please enter the unique participation code provided in the SNUG letter you received from your social landlord, e.g. ABC1.