This survey is for people currently receiving support from adult social care in Norfolk. Adult social care is support that helps adults who may need extra help because of disability, illness, frailty or other circumstances to live as independently as possible. It can include things like help at home, personal care, supported living, day opportunities, equipment or adaptations, direct payments, short-term reablement, or support from a social worker. It can also include advice and support for unpaid carers.
What is this survey about?
Healthwatch Norfolk is working with Norfolk County Council and Norfolk Care Association on the Norfolk Neighbourhood Learning Partnership (NNLP). The project is exploring how adult social care can work more locally, prevent problems earlier, connect people with community support, and provide more joined-up, person-centred help. This survey asks about your current experience of care and support, so we can compare this with people’s experiences as new neighbourhood approaches develop.
The survey will take around 5-10 minutes to complete, although all the questions are optional.
If you have extra feedback you’d like to give, please call Healthwatch Norfolk on 01953 856029, and we will arrange a time to ring you back to gather your views. Alternatively, please email: enquiries@healthwatchnorfolk.co.uk for further support.
Who is Healthwatch Norfolk?
Healthwatch Norfolk is the independent voice for patients, service users and Carers in the county. We gather your views on health and social care services or charities to ensure they are heard by the people in charge.
How will the survey results be used?
Survey responses are being collected and analysed by Healthwatch Norfolk. You can read our full privacy policy at: www.healthwatchnorfolk.co.uk/about-us/privacy-statement.
All responses to the survey are anonymous, so nobody will know what you have said. The information will be used by Healthwatch Norfolk to make recommendations to adult social care on how services can be improved across Norfolk.
Need help?
If you need any support to complete the survey please contact us and we can arrange a telephone call to discuss how we can support you to complete the survey.
Tel: 01953 856029 Email: enquiries@healthwatchnorfolk.co.uk
Want to keep in touch?
To stay up to date with what we are doing at Healthwatch, you can sign up to our newsletter: www.healthwatchnorfolk.co.uk
If you do not use email, you can call Healthwatch Norfolk on 01953 856029 to ask to receive our newsletter via post.