Please answer the questions below as part of the consultation process.

Please read the short consultation leaflet first. We would like your views on our proposed policy and Code of Conduct. You can skip any question. Please respond by Wednesday 25 November 2026.

You can reply online or ask to give your answers by phone, email, post or in person. We can arrange translation, an interpreter, large print, audio, Easy Read or a paper copy. Someone you trust can help you respond. Use the contact details in your invitation or ask your Housing Officer for help.

Please do not name individual people or include sensitive case details. Use our usual contact or complaints routes for a repair, complaint or urgent concern.

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What would you change or add to how we expect staff and contractors to treat you?
For example, think about listening, fairness, keeping you informed, home visits or privacy.
Please tell us in your own words.

What should we focus on in staff training?
Choose up to three, or tell us about another area.

Listening and communicating respectfully

Understanding different needs and adapting our services

Repairs and keeping homes safe

Handling complaints and putting things right

Tenancy, rent and money advice

Recognising when someone needs help or protection

Keeping accurate records and following things through

Not sure

Another area — please tell us

This is required

What would help us check that staff do their jobs well and put problems right?
We propose regular manager reviews, checks of work, feedback from residents, and support or action when needed. What would you change or add?
Please tell us in your own words.

What should we check about the contractors who work for us?
For example, think about their skills, quality of work, safety, communication or respect for your home. What would show you that they are meeting our standards?
Please tell us in your own words.

What would help you tell us if someone’s behaviour falls below these standards?
Choose any that would help you.

A named person to contact

An online form

Speaking to someone by phone or in person

Help from someone acting for me

A way to contact someone outside the team involved

Reassurance that raising a concern will not lead to unfair treatment

Clear updates about what happens after I raise a concern

Not sure

Something else — please tell us

This is required

How would you like residents to help check and review these standards?
Choose any that interest you.

Read and comment on a yearly progress update

Join a resident discussion or review group

Help shape staff training

Give feedback after a visit or contact with us

Comment when the policy and code are reviewed

I do not want to take part further

Not sure

Another way — please tell us

This is required

*

Would you like to take part in the prize draw?

Yes

No

Please answer the questions below as part of the consultation process.

What would you change or add to how we expect staff and contractors to treat you?For example, think about listening, fairness, keeping you informed, home visits or privacy.Please tell us in your own words.

What should we focus on in staff training?Choose up to three, or tell us about another area.

What would help us check that staff do their jobs well and put problems right?We propose regular manager reviews, checks of work, feedback from residents, and support or action when needed. What would you change or add?Please tell us in your own words.

What should we check about the contractors who work for us?For example, think about their skills, quality of work, safety, communication or respect for your home. What would show you that they are meeting our standards?Please tell us in your own words.

What would help you tell us if someone’s behaviour falls below these standards?Choose any that would help you.

How would you like residents to help check and review these standards?Choose any that interest you.

Would you like to take part in the prize draw?

What would you change or add to how we expect staff and contractors to treat you?
For example, think about listening, fairness, keeping you informed, home visits or privacy.
Please tell us in your own words.

What should we focus on in staff training?
Choose up to three, or tell us about another area.

What would help us check that staff do their jobs well and put problems right?
We propose regular manager reviews, checks of work, feedback from residents, and support or action when needed. What would you change or add?
Please tell us in your own words.

What should we check about the contractors who work for us?
For example, think about their skills, quality of work, safety, communication or respect for your home. What would show you that they are meeting our standards?
Please tell us in your own words.

What would help you tell us if someone’s behaviour falls below these standards?
Choose any that would help you.

How would you like residents to help check and review these standards?
Choose any that interest you.