Patient Survey 2013/2014 - Almond Road Surgery, St Neots

1. Page 1

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1. How easy do you find it to book an appointment with the Doctor or Nurse? *

Very Easy
Easy
OK
Difficult
Very Difficult

If difficult / very difficult. How could we improve this?

This question requires an answer.

2. We introduced a new service to the practice in Jan 2012, a Female Minor Illness Nurse. Patients have the choice to see the Doctor or Minor illness Nurse when attending the Sit & Wait. Did you know that when booking a Sit & Wait appointment you can request to see the Minor Illness Nurse instead of the Doctor? *

Yes
No

If No, how do you suggest we advertise this service better?

3. How inportant do you think it is for the practice to have a female doctor?

Very Important
Important
Not Bothered
Not important at all

Why do you think that?

4. Do you think it is possible to speak to a doctor over the phone?

Yes
No

If so, How do you think this is done?

5. When contacting the surgery by telephone how easy do you find it to get through to a receptionist?

Answered within 5-10 rings
Phone rang but no one answered
Line is often engaged
You are unable to ring during working hours

Additional Comments:

6. How helpful do you find the receptionist?

Very Helpful
Helpful
Caring
OK
Not Helpful
Rude
Dragons!!!!!!!!!!

If you find them Not Helpful or Rude or think they are Dragons, Why?

7. What times do you think the surgery is open?

Monday to Friday - 9 am to 5 pm - shut 12.30-1.30 Lunch
Monday to Friday - 8 am to 6 pm - shut 12.30-1.30 Lunch
Monday to Friday - 8 am to 6 pm - Extended hours on Thursday 8 am to 8 pm - shut 12.30-1.30 Lunch
Monday to Friday - 8 am to 6 pm - Closed Wednesday afternoon - shut 12.30-1.30 Lunch
6 days per week - 8 am to 6 pm - shut 12.30-1.30 Lunch
7 days per week - 8 am to 6 pm - shut 12.30-1.30 Lunch

Are you happy with the current opening hours? If Not, Why?

8. Are you happy with the reception and waiting room areas?

Yes
No

If No, what changes would you like to see?

9. Since the introduction of MJog a text messaging reminder service, patients are now also invited to attend chronic disease management clinics by either text message or automated telephone call. Do you think this service is a good addition to the practice's service provision?

Yes
No

If No, why not, and what alternative would you rather see provided?

10. How likely are you to recommend your doctor to family or friends?

Extremely Likely
Very likely
Moderately likely
Slightly likely
Not at all likely

If your response was either moderate, slightly or not at all likely, Why not?

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