3. What are you studying ?
4. Do you have a part-time job ?
5. Do you have any working experience ?
6. Do you have a bank account?
7. Do you have a computer at home?
8. Do you use Internet Banking?
9. How often do you use Internet Banking?
10. Which service of Internet Banking do you use the most ?
This question requires an answer.
11. What do you take into account when deciding whether you want to use Internet Banking? Rank on the scale from 1 to 7 with 1 is the most important factor and 7 is the least important factor.
This question requires an answer.
12. What would make you stop using Internet Banking? Rank on scale from 1 to 4 with 1 is the most important factor and 4 is the least important factor
13. Would you change your bank if it no longer offers Internet Banking?
14. Would you use a bank if it offers Internet Banking only?
15. What kind of devices do you have to use to access the Internet Banking?
16. Do you prefer using Internet Banking to going to a "brick and mortar" bank?
This question requires an answer.
17. In comparison to other e-banking services, which one do you like most? Please rank on the scale from 1 to 4
18. Overall are you satisfied with the Internet banking service provided by your bank ?
19. Does the current Internet Banking service make you wish to switch to another bank ?
20. If your answer to question 19 is Yes, what is the main reason ?