Is Fifty5plus.com a user friendly site?

We are trying to improve the 'useability' of our site. PLEASE WOULD YOU BE KIND ENOUGH TO LEAVE THIS WINDOW OPEN WHILST YOU VISIT THE SITE AND RETURN AND COMPLETE IT WHEN YOU LEAVE THE SITE. It should take no more than 3 minutes to complete and, we hope, enable us to improve this site to make it quicker for you to navigate in the future. Thank you in advance for your time.

1. Fifty5Plus.com is working hard to help you.

1. How many times have you visited this site?

2. On a scale of 1 - 5 where 1 is very easy and 5 is difficult, how 'user friendly' have you found the Home Page?

3. On your visit(s) to the site has it been consistently easy to navigate or have you needed to seek assistance?

Consistently easy to navigate
Sought help on my first visit
Seek help on every visit
Do not find it easy but find my way around without assistance

4. From the Home Page which 'Search' button did / do you use first?

Easy Search
Advanced Search
Development Search

5. After your first 'search' did / do you use either of the other search options available for a further search and if so, which option applies?

No, I didn't/don't run (a) further search(es)
My first option was/is Easy Search then I used/use Advanced Search
My first option was/is Easy Search then I used/use Development Search
My first option was/is Advanced Search then I used/use Easy Search
My first option was/is Advanced Search then I used/use Development Search
My first option was/is Development Search then I used/use Easy Search
My first option was/is Development Search then I used/use Advanced Search

6. Did/do you (ever) run a third search from the Home Page?

Yes
No

7. Would it have been helpful if the Home Page explained exactly the results you would see from using the respective 'Search' buttons (easy, advanced, development)?

No, the results were what I expected
Yes, I had to run more than one search to find what I was looking for
It would have helped if 'Easy Search' only was explained
It would have helped if 'Advanced Search' only was explained
It would have helped if 'Development Search' only was explained
It would have helped if ALL search buttons were explained

8. With your FIRST search did you realise that by running an 'Easy' or 'Advanced' search you would find properties that are currently available?

Yes, I was aware this would happen and was exactly what I wanted
No, I was not aware but hoped this would happen
No, I was not aware and it meant the results were not what I was looking for

9. With your FIRST search did you realise if you used the 'Development' search button you would find details on all developments in a given area whether or not there would be properties available?

Yes, I did expect this and it was exactly what I wanted
No, I thought I would see a list of currently available properties only and so was NOT what I wanted
No, it was not what I expected but I found it very useful

10. If you have used the 'Development' search button how useful have you found seeing general information about developments even if there were not properties available?

Very useful
Somewhat useful
Of no use at all
I have not used the Development Search button

11. If you use the Easy or Advanced Search options have you at any time then looked at specific property details?

No, I haven't looked at any individual properties
Yes I have looked at one property
Yes I have looked at 2 - 5 properties
Yes I have looked at more than 5 properties

12. If you looked at specific property details did they provide all the information you needed?

Yes, the details provided enough information
Yes, the details provided more than enough information
No, I had to make further enquiries to find what I was looking for
No, but I didn't make any further enquiries

13. If the details did not give you all the information required what else would you like to see?

1.
2.
3.

14. If you have looked at specific properties have you seen that you can download a pdf of the property details and if so has this been useful?

Yes I know I can download a pdf and have used the facility
Yes I know I can download a pdf but I have NOT found this useful
No I did not realise I could download a pdf and would have done so had I realised
No I did not realise I could download a pdf but would NOT have done so had I realised

15. Finally, did you find a property on this visit that you were interested in and subsequently contact Fifty5Plus, the Scheme Manager or another agent for further information?

Yes I found a property and contacted Fifty5Plus
Yes I found a property and contacted the Scheme Manager to arrange a viewing
Yes I found a property and contacted the listed estate agent
No I did not find a property of interest but will return to the site at a future date
No I did not find a property and am unlikely to return to the site at a future date

16. Thank you for completing our survey. Your time is very much appreciated.

THANK YOU

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