1. To what extent do you expect that your DSO will impacted in the coming year (roughly)?
2. To what extent will your A/R technology impact your productivity and agility to respond to the next year?
3. How has the pandemic's impact shaped how you will operate your O2C processes in the coming year?
4. What do you anticipate will be the primary pain-point arising for your business from the current situation?
5. What forms of automation do you currently employ?
6. Do you feel that your current order-to-cash technology is flexible enough to serve your objectives/goals through the coming year?
7. The current situation has encouraged many businesses to move forward with their IT projects rapidly; has this been your experience too?
8. How could your current technology supplier improve the support that they give you?
9. What is the biggest barrier preventing you from accessing the technology you would want?
10. What one extra feature would you want to see in your order-to-cash software that you do not currently have?