This Call for Evidence is seeking views from stakeholders to inform the Access to Banking Services Review.
The Access to Banking Services Review, chaired by Richard Lloyd, was commissioned in May 2026 to consider whether declining access to in-person banking services is causing consumer detriment, and the scale of any detriment, including to any specific cohort or demographic.
The Call for Evidence is seeking evidence in order:
- To identify which in-person banking services are essential or important to consumers
- To understand which groups need access to in-person banking services
- To assess whether any detriment is being caused to consumers and the extent and materiality of this detriment
- To examine both the current provision (including existing mitigations) and the future trajectory of in-person banking services in the UK.
The Call for Evidence will close on 20th July 2026.
Privacy notice
Click here to view the privacy notice in Annex A of the Call for Evidence, which sets out how HM Treasury will use your personal data for the purposes of the ‘public sector exit payment’ and explains your rights under the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 (DPA).