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2. Month Survey completed *
3. Were you aware of when the HTS operative was due to call?
4. Did the operative attend within the timescales expected?
5. Did the operative show his/her ID on arrival?
6. Was the operative polite and helpful?
7. Was disruption kept to a minimum?
8. Was the work area left clean and tidy?
9. Were you satisfied with the quality of the work?
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10. Overall, how satisfied or dissatisfied are you with the service HTS Property & Environment carried out? *
11. Do you have any comments about your repairs experience? (Please add)