Time for a new operating system?
With Windows 7 on the horizon, a number of competitors have emerged to challenge Microsoft's dominance of the operating system market. Do offerings such as Mac OS X and the upcoming Google Chrome really give businesses an alternative, or is Windows too entrenched to be challenged, and how would switching platforms change the way IT support is delivered?
1. A survey from ServiceDesk360.com
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| Will your business upgrade to Windows 7 in 2009/10? |
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2. Will your business consider migrating to a different operating system, e.g. Mac OS X, Linux, Google Chrome, in 2009/10?
3. To what extent do you agree with the following statement: "Negative opinion and experiences around Windows, especially Vista, has damaged Microsoft's reputation."
4. To what extent do you agree with the following statement: "Windows 7 will restore faith in Microsoft being the dominant software platform for business."
5. To what extent do you agree with the following statement: "The dominance of Windows for business will decrease in the next few years, with viable alternatives such as Mac OS X and Google Chrome taking marketshare."
6. To what extent do you agree with the following statement: "Windows will remain the operating system of choice for businesses; it is the most compatible platform for business software, support expertise is abundant and user experience is difficult to replace."
7. In the short term, what is likely to happen to your volume of support calls if your business switched to a different operating system?
8. In the long term, what is likely to happen to your volume of support calls if your business switched to a different operating system?
9. What would be the biggest support challenge were your business to switch to a different operating system?