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TSM Survey
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1.
Question 1.
Your details
Name
Organisation
Email address
2.
Question 2.
How are you carrying out the surveys?
In-house
A mixture
Externally (who have you commissioned?):
This is required
Input box for - Externally (who have you commissioned?):
3.
Question 3.
Please tick all the methods you are using
Telephone
Internet
Face to face
Postal
Other
A mixture of all
Are there any particular approaches you recommend or prefer? If so, please explain why
This is required
4.
Question 4.
How different is your approach to the previous ways in which you have gathered and measured satisfaction?
Very different
A little different
More or less the same
No change
Very different
A little different
More or less the same
No change
5.
Question 5.
Have you received any results yet?
Yes
No
If yes, what are they indicating? Are there any particularly positive/negative, expected/unexpected issues? If no, when are you expecting to receive results?
This is required
6.
Question 6.
How and who are you reporting results to?
7.
Question 7.
What further action are you taking, if any – eg, additional surveys, focus groups to drill down further behind the findings?
8.
Question 8.
Are you doing any benchmarking?
Yes
No
Not yet but plan to do so
9.
Question 9.
Are you struggling with any particular aspects and would like further clarity, advice? For example, sampling methodology, definitions etc
Yes
No
Comments:
This is required
10.
Question 10.
Are there any other comments/observations you would like to make based on your experience so far?