We want to hear your thoughts...We are always striving to improve our services and would be really grateful if you would tell us about your experience

1. What services have you accessed at the Sue Lambert Trust? *

2. Below are a number of statements about the services at the Sue Lambert Trust. Please tick the option which best indicates how you feel regarding each statement:

	Strongly agree	Agree	Neither agree nor disagree	Disagree	Strongly disagree
I felt supported whilst I was on the waiting list for counselling	I felt supported whilst I was on the waiting list for counselling Strongly agree	I felt supported whilst I was on the waiting list for counselling Agree	I felt supported whilst I was on the waiting list for counselling Neither agree nor disagree	I felt supported whilst I was on the waiting list for counselling Disagree	I felt supported whilst I was on the waiting list for counselling Strongly disagree	I felt supported whilst I was on the waiting list for counselling
I felt listened to at the Sue Lambert Trust	I felt listened to at the Sue Lambert Trust Strongly agree	I felt listened to at the Sue Lambert Trust Agree	I felt listened to at the Sue Lambert Trust Neither agree nor disagree	I felt listened to at the Sue Lambert Trust Disagree	I felt listened to at the Sue Lambert Trust Strongly disagree	I felt listened to at the Sue Lambert Trust
Sue Lambert's staff and volunteers were professional	Sue Lambert's staff and volunteers were professional Strongly agree	Sue Lambert's staff and volunteers were professional Agree	Sue Lambert's staff and volunteers were professional Neither agree nor disagree	Sue Lambert's staff and volunteers were professional Disagree	Sue Lambert's staff and volunteers were professional Strongly disagree	Sue Lambert's staff and volunteers were professional
Sue Lambert's staff and volunteers were kind, supportive & caring	Sue Lambert's staff and volunteers were kind, supportive & caring Strongly agree	Sue Lambert's staff and volunteers were kind, supportive & caring Agree	Sue Lambert's staff and volunteers were kind, supportive & caring Neither agree nor disagree	Sue Lambert's staff and volunteers were kind, supportive & caring Disagree	Sue Lambert's staff and volunteers were kind, supportive & caring Strongly disagree	Sue Lambert's staff and volunteers were kind, supportive & caring
I found the support offered by Sue Lambert Trust helpful	I found the support offered by Sue Lambert Trust helpful Strongly agree	I found the support offered by Sue Lambert Trust helpful Agree	I found the support offered by Sue Lambert Trust helpful Neither agree nor disagree	I found the support offered by Sue Lambert Trust helpful Disagree	I found the support offered by Sue Lambert Trust helpful Strongly disagree	I found the support offered by Sue Lambert Trust helpful
I would use this service again if needed	I would use this service again if needed Strongly agree	I would use this service again if needed Agree	I would use this service again if needed Neither agree nor disagree	I would use this service again if needed Disagree	I would use this service again if needed Strongly disagree	I would use this service again if needed

3. Overall, on a scale of 1 (unlikely) to 10 (highly likely), how likely is it that you would recommend Sue Lambert Trust to someone else? *

4. Did you find receiving support from the Sue Lambert Trust helped you in any of the following areas?

	Improved	Deteriorated	Did not change
It increased my emotional wellbeing	It increased my emotional wellbeing Improved	It increased my emotional wellbeing Deteriorated	It increased my emotional wellbeing Did not change
It improved my overall health	It improved my overall health Improved	It improved my overall health Deteriorated	It improved my overall health Did not change
I am better able to carry out everyday tasks	I am better able to carry out everyday tasks Improved	I am better able to carry out everyday tasks Deteriorated	I am better able to carry out everyday tasks Did not change
I have an increased feeling of safety	I have an increased feeling of safety Improved	I have an increased feeling of safety Deteriorated	I have an increased feeling of safety Did not change
I feel informed and empowered to act in my life	I feel informed and empowered to act in my life Improved	I feel informed and empowered to act in my life Deteriorated	I feel informed and empowered to act in my life Did not change
I improved my coping resources	I improved my coping resources Improved	I improved my coping resources Deteriorated	I improved my coping resources Did not change
My self-esteem increased	My self-esteem increased Improved	My self-esteem increased Deteriorated	My self-esteem increased Did not change
I have reduced my suicidal thoughts and feel more able to manage these	I have reduced my suicidal thoughts and feel more able to manage these Improved	I have reduced my suicidal thoughts and feel more able to manage these Deteriorated	I have reduced my suicidal thoughts and feel more able to manage these Did not change
My relationships with family and/or friends have improved	My relationships with family and/or friends have improved Improved	My relationships with family and/or friends have improved Deteriorated	My relationships with family and/or friends have improved Did not change

5. If you have any other comments please use the space below:

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