Leeway Services Survey 2019

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How did you find out about Leeway?

1. Which service did you use or refer into? (Please tick all that apply to you)

Telephone helpline
Emergency Refuges
Outreach services for Women
Outreach services for Children and Young People
Advocacy (IDVA)

Male services
Power to Change
Advice surgeries
Project Safety Net+

2. How easy was it to contact or refer into Leeway Services?

Very easy
Quite easy
Quite difficult
Very difficult

3. How quickly was your enquiry dealt with?

Very quickly
Quite quickly
Quite slowly
Very slowly

4. How would you rate the services Leeway provided?

Excellent
Good
Average
Poor

5. Would you use Leeway's services again?

Yes
No
Maybe

6. Would you recommend Leeway to friends, family or colleagues?

Yes
No
Maybe

7. If you didn't receive a service from Leeway, were you signposted to another agency?

Yes
No

8. Did you contact Leeway out of office hours?

Yes
No

9. If you contacted Leeway out of office hours, how quickly were you responded to?

Within the hour
By the end of the day
The next working day
Other

Do you have any further comments or ideas on how to improve our services?

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