Customer satisfaction survey

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Please tell us about your most recent contact with the council

1. How did you contact us? *

2. Was this your preferred way of contacting us? *

Yes

No

If you answered no, please tell us what stopped you contacting us in your preferred way:

3. Which team did you contact? *

4. What was the main purpose of your contact? *

5. Was your contact regarding: *

The Broadland district
The South Norfolk district
Both districts
Unsure

6. How would you rate your last contact with us with regards to the following? (complete all that apply)

	Very satisfied	Somewhat satisfied	Neither satisfied nor dissatisfied	Somewhat dissatisfied	Very dissatisfied
Speed of service	Speed of service Very satisfied	Speed of service Somewhat satisfied	Speed of service Neither satisfied nor dissatisfied	Speed of service Somewhat dissatisfied	Speed of service Very dissatisfied
Helpfulness of staff	Helpfulness of staff Very satisfied	Helpfulness of staff Somewhat satisfied	Helpfulness of staff Neither satisfied nor dissatisfied	Helpfulness of staff Somewhat dissatisfied	Helpfulness of staff Very dissatisfied
Staff knowledge	Staff knowledge Very satisfied	Staff knowledge Somewhat satisfied	Staff knowledge Neither satisfied nor dissatisfied	Staff knowledge Somewhat dissatisfied	Staff knowledge Very dissatisfied
The ease of getting through on the phone	The ease of getting through on the phone Very satisfied	The ease of getting through on the phone Somewhat satisfied	The ease of getting through on the phone Neither satisfied nor dissatisfied	The ease of getting through on the phone Somewhat dissatisfied	The ease of getting through on the phone Very dissatisfied
On time delivery/resolution	On time delivery/resolution Very satisfied	On time delivery/resolution Somewhat satisfied	On time delivery/resolution Neither satisfied nor dissatisfied	On time delivery/resolution Somewhat dissatisfied	On time delivery/resolution Very dissatisfied
Service received/quality of information given	Service received/quality of information given Very satisfied	Service received/quality of information given Somewhat satisfied	Service received/quality of information given Neither satisfied nor dissatisfied	Service received/quality of information given Somewhat dissatisfied	Service received/quality of information given Very dissatisfied
Being kept informed	Being kept informed Very satisfied	Being kept informed Somewhat satisfied	Being kept informed Neither satisfied nor dissatisfied	Being kept informed Somewhat dissatisfied	Being kept informed Very dissatisfied
The ease of finding what you wanted on our website	The ease of finding what you wanted on our website Very satisfied	The ease of finding what you wanted on our website Somewhat satisfied	The ease of finding what you wanted on our website Neither satisfied nor dissatisfied	The ease of finding what you wanted on our website Somewhat dissatisfied	The ease of finding what you wanted on our website Very dissatisfied
The ease of making a payment	The ease of making a payment Very satisfied	The ease of making a payment Somewhat satisfied	The ease of making a payment Neither satisfied nor dissatisfied	The ease of making a payment Somewhat dissatisfied	The ease of making a payment Very dissatisfied
Our online website help	Our online website help Very satisfied	Our online website help Somewhat satisfied	Our online website help Neither satisfied nor dissatisfied	Our online website help Somewhat dissatisfied	Our online website help Very dissatisfied

7. How would you rate your satisfaction overall?

	Neither satisfied nor dissatisfied	Very satisfied	Somewhat satisfied	Very dissatisfied	Somewhat dissatisfied
	Neither satisfied nor dissatisfied	Very satisfied	Somewhat satisfied	Very dissatisfied	Somewhat dissatisfied