Customer satisfaction survey


Please tell us about your most recent contact with the council


1. How did you contact us? *


2. Was this your preferred way of contacting us? *


3. Which team did you contact? *


4. What was the main purpose of your contact? *


5. Was your contact regarding: *


6. How would you rate your last contact with us with regards to the following? (complete all that apply)

Very satisfiedSomewhat satisfiedNeither satisfied nor dissatisfiedSomewhat dissatisfiedVery dissatisfied
Speed of service
Helpfulness of staff
Staff knowledge
The ease of getting through on the phone
On time delivery/resolution
Service received/quality of information given
Being kept informed
The ease of finding what you wanted on our website
The ease of making a payment
Our online website help

7. How would you rate your satisfaction overall?

Neither satisfied nor dissatisfiedVery satisfiedSomewhat satisfiedVery dissatisfiedSomewhat dissatisfied