Flexible Bus Service Questionnaire


1. About the Survey
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Have you ever heard about a bus service that changes its route and times to suit passengers?

Cheshire West and Chester Council would like your thoughts to help with the planning of an innovative new bus service. In addition to the current bus services operating along regular routes at specific times, imagine being able to book a bus journey, to a local destination of your choice, that will pick you up at, or near, your home, at a time convenient for your needs. Such journeys may be to places of work, to get you out for leisure and recreation, or to the cinema and other evening activities.
We would like to design our flexible bus service to help offer you these opportunities. Your journeys will be booked using an app (a non-electronic booking facility will also be provided) and you will receive live real time information so you will know exactly when the bus will arrive as well as much more information. By using this service, you will have an important role of supporting your community and hopefully also reducing the environmental and congestion impacts of local travel by car and enjoying new lifestyle benefits.
Our proposal is for the service to be available in the areas of Helsby, Frodsham and the surrounding rural communities areas including: by Kingsley, Commonside, Crowton, Acton Bridge, Norley, Hatchmere, Flaxmere, Delamere, Manley, Mouldsworth, Alvanley, Hapsford, Ince & Elton, Ashton Hayes, Sutton Weaver, Aston and Dutton. The service could offer links to the surrounding urban areas of Ellesmere Port, Cheshire Oaks, Chester, Runcorn and Warrington making use of train and other bus services.

For us to plan the service, we would like to know more about how people might like to use it and to recognize that people like flexibility. We need to provide a service that people will want to use!

Our aim is for a service that can help meet your wishes by bringing people together and making these journeys easier than before.

This online survey will give you the first opportunity to let us know how this service could help you. If you do not have access to an online facility, we can post you a paper copy of the survey (01244 97 3353).
It’s going to take time to carefully analyse your survey responses and to make all the arrangements to introduce this innovative service. Currently, we expect this may be early in 2022. If we can make this any earlier, we will do, but we want to get it right for you.

If you’re happy for us to contact you again, we would very much like to have your further help later this year, to design this service so that it best serves your community and to let you know how it’s moving forward.