Questionnaire - Improvements to Community Mental Health Services

1. During my contact with services and staff at Leeds and York Partnership NHS Foundation Trust (LYPFT):

	All of the time	Most of the time	Some of the time	None of the time	Does not apply to me
Staff introduced who they were	Staff introduced who they were All of the time	Staff introduced who they were Most of the time	Staff introduced who they were Some of the time	Staff introduced who they were None of the time	Staff introduced who they were Does not apply to me
I felt safe	I felt safe All of the time	I felt safe Most of the time	I felt safe Some of the time	I felt safe None of the time	I felt safe Does not apply to me
I was treated with dignity	I was treated with dignity All of the time	I was treated with dignity Most of the time	I was treated with dignity Some of the time	I was treated with dignity None of the time	I was treated with dignity Does not apply to me
My culture and identity was understood and respected	My culture and identity was understood and respected All of the time	My culture and identity was understood and respected Most of the time	My culture and identity was understood and respected Some of the time	My culture and identity was understood and respected None of the time	My culture and identity was understood and respected Does not apply to me
The staff understood how important my personal goals were to me	The staff understood how important my personal goals were to me All of the time	The staff understood how important my personal goals were to me Most of the time	The staff understood how important my personal goals were to me Some of the time	The staff understood how important my personal goals were to me None of the time	The staff understood how important my personal goals were to me Does not apply to me
I felt the care I received made a positive difference to my life	I felt the care I received made a positive difference to my life All of the time	I felt the care I received made a positive difference to my life Most of the time	I felt the care I received made a positive difference to my life Some of the time	I felt the care I received made a positive difference to my life None of the time	I felt the care I received made a positive difference to my life Does not apply to me
I was happy with where my care was delivered	I was happy with where my care was delivered All of the time	I was happy with where my care was delivered Most of the time	I was happy with where my care was delivered Some of the time	I was happy with where my care was delivered None of the time	I was happy with where my care was delivered Does not apply to me
I was happy with my care when I moved between different LYPFT teams	I was happy with my care when I moved between different LYPFT teams All of the time	I was happy with my care when I moved between different LYPFT teams Most of the time	I was happy with my care when I moved between different LYPFT teams Some of the time	I was happy with my care when I moved between different LYPFT teams None of the time	I was happy with my care when I moved between different LYPFT teams Does not apply to me
I was involved in planning my care	I was involved in planning my care All of the time	I was involved in planning my care Most of the time	I was involved in planning my care Some of the time	I was involved in planning my care None of the time	I was involved in planning my care Does not apply to me
Staff explained treatment and advice in a way that I could understand	Staff explained treatment and advice in a way that I could understand All of the time	Staff explained treatment and advice in a way that I could understand Most of the time	Staff explained treatment and advice in a way that I could understand Some of the time	Staff explained treatment and advice in a way that I could understand None of the time	Staff explained treatment and advice in a way that I could understand Does not apply to me
I was happy with how people who matter to me were involved in my care	I was happy with how people who matter to me were involved in my care All of the time	I was happy with how people who matter to me were involved in my care Most of the time	I was happy with how people who matter to me were involved in my care Some of the time	I was happy with how people who matter to me were involved in my care None of the time	I was happy with how people who matter to me were involved in my care Does not apply to me
My physical health was considered as well as my mental health	My physical health was considered as well as my mental health All of the time	My physical health was considered as well as my mental health Most of the time	My physical health was considered as well as my mental health Some of the time	My physical health was considered as well as my mental health None of the time	My physical health was considered as well as my mental health Does not apply to me
I have had the right help to find other support and advice	I have had the right help to find other support and advice All of the time	I have had the right help to find other support and advice Most of the time	I have had the right help to find other support and advice Some of the time	I have had the right help to find other support and advice None of the time	I have had the right help to find other support and advice Does not apply to me
When I needed urgent help in a crisis I knew who to contact	When I needed urgent help in a crisis I knew who to contact All of the time	When I needed urgent help in a crisis I knew who to contact Most of the time	When I needed urgent help in a crisis I knew who to contact Some of the time	When I needed urgent help in a crisis I knew who to contact None of the time	When I needed urgent help in a crisis I knew who to contact Does not apply to me
When I needed care or treatment, I was helped with arrangements to look after my home and people or pets who depend on me	When I needed care or treatment, I was helped with arrangements to look after my home and people or pets who depend on me All of the time	When I needed care or treatment, I was helped with arrangements to look after my home and people or pets who depend on me Most of the time	When I needed care or treatment, I was helped with arrangements to look after my home and people or pets who depend on me Some of the time	When I needed care or treatment, I was helped with arrangements to look after my home and people or pets who depend on me None of the time	When I needed care or treatment, I was helped with arrangements to look after my home and people or pets who depend on me Does not apply to me

2. Overall how satisfied were you with the service you received?

5 Very satisfied	4 Mostly satisfied	3 Neither satisfied nor dissatisfied	2 Mostly dissatisfied	1 Very dissatisfied
5 Very satisfied	4 Mostly satisfied	3 Neither satisfied nor dissatisfied	2 Mostly dissatisfied	1 Very dissatisfied

What has been good about the service you have received?

What could be improved?

Any other comments?

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