Survey of retailers' business costs


1. About this survey
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The Retail Sector Council has established a Business Costs Working Group to look at the range of friction costs faced by retailers and to make recommendations to Government on how these could be addressed. The purpose of this survey is to provide an evidence base for this work. For this survey, ‘friction costs’ are defined as costs and potential costs associated with the retailing of goods beyond the direct costs of production and marketing. For example, taxes and indirect and direct costs of regulatory compliance will constitute friction costs. Those costs with the greatest friction would be those where the cost most outweighs the benefit to the company. The deadline for completing this survey is 1 April. If you would like to receive a copy of the final report which draws upon your data, please email
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