NCAN Referral System - User Feedback Survey

 

The Norfolk Community Advice Network (NCAN) Referral System aims to make it as easy as possible for the people of Norfolk to access the advice and support they need.

 

As a user of the NCAN Referral System we're keen to understand your experiences of using the system. We will use your feedback to identify what's working well and potential improvements. Your feedback is anonymous, unless you select that you wish to be contacted at the end of the survey.

 

Should you have any questions, please contact us: info@ncan.co.uk 

 

Thank you for taking the time to complete this short survey.

The NCAN Team

1. Please select the area(s) where your organisation provides services. (please note, you can choose multiple locations)

 

2. Please select what type of organisation you belong to.

 

3. How regularly do you use the NCAN Referral System?

 

4. Please select whether you use the Referral System to make referrals, receive referrals or to make and receive referrals.

 

5. How easy or difficult do you find making a referral?

 

6. How satisfied or dissatisfied are you with the following aspects of the Referral System

Very dissatisfiedDissatisfiedNeutralSatisfiedVery satisfiedNot applicable
The ease of joining the Referral System (ie. Booking on training)
The quality of the referrals you receive
The geographical spread of organisations on the Referral System
The variety of organisations to refer to
The information in the NCAN Directory entries (which explains the service and referral criteria)
Our customer service (if you needed to get in touch with NCAN)
 

7. Are there services/advice providers you regularly refer clients to which are currently NOT on the NCAN Referral System?

 

8. Have you encountered any difficulties or challenges using the Referral System?

 

9. To what extent do you feel the NCAN Referral System makes a difference to people who are trying to access advice and support in Norfolk?

 

10. On a scale of 1-10, with 1 being very unlikely and 10 being very likely,  how likely would you be to recommend the NCAN Referral System?

 

11. Overall, how satisfied or dissatisfied are you with the NCAN Referral System?

 

12. Are there any improvements to features or new features that they would like to see added to the NCAN Referral system?

 

13. If you have any further comments, including suggestion or requests, please include them in the text below.

 

14. Would you be happy to be contacted by NCAN to discuss the Referral System in more detail?

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