School Communication: What's your view?

1. School Communication: What's your view?

Dear Parents and Carers,
We would like to make sure that we are communicating to you all in a clear, timely and helpful way. The launch of the new website, and of ParentMail, is the perfect time to review this and to ask you what works best for you. The survey is anonymous unless you wish to leave your name. We welcome your views so please do take the time to leave comments.
Many thanks.

1. Which statement best describes you?

I feel that I am up-to-date with all goings on in the school
I feel that I am on top of most things but do occasionally miss some bits that I'd like to know
I feel that I am often missing things
I find it very hard to get hold of the information that I need

Why is this?

2. We are very excited about the opportunities that ParentMail offer and are aware that there have been some teething issues.
Please could you take this opportunity to let us know:

What you like about ParentMail?
What you'd like improved if possible?

3. Please rate your level of satisfaction with the following:

	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied
Overall communication from the school	Overall communication from the school Very Satisfied	Overall communication from the school Satisfied	Overall communication from the school Neutral	Overall communication from the school Dissatisfied	Overall communication from the school Very Dissatisfied
ParentMail	ParentMail Very Satisfied	ParentMail Satisfied	ParentMail Neutral	ParentMail Dissatisfied	ParentMail Very Dissatisfied
How easy it is to find the information you need	How easy it is to find the information you need Very Satisfied	How easy it is to find the information you need Satisfied	How easy it is to find the information you need Neutral	How easy it is to find the information you need Dissatisfied	How easy it is to find the information you need Very Dissatisfied
How often you are contacted	How often you are contacted Very Satisfied	How often you are contacted Satisfied	How often you are contacted Neutral	How often you are contacted Dissatisfied	How often you are contacted Very Dissatisfied

Why is this?

4. We know that there are lots of ways in which you get information at the moment.

	1	2.	3.
Which are the most useful to you personally?	Which are the most useful to you personally? 1	Which are the most useful to you personally? 2.	Which are the most useful to you personally? 3.

Comments:

5. Let us know what you think of the website?

	The look	Usefulness of the content	Ease of use
Please pick which drop down best describes the ...	Please pick which drop down best describes the ... The look	Please pick which drop down best describes the ... Usefulness of the content	Please pick which drop down best describes the ... Ease of use

Would you like anything else on there?

6. The school is considering using more Social Media to update you on all the great things that your children are doing. Which would you be happy using?

Twitter (accessed through the School Website)
Instagram Direct (this would be a closed group)
Facebook (closed group)
Prefer just website or email
Prefer hardcopy