Victim Care Merseyside feedback survey

Thank you for taking the time to give me your views on the service you received from the Victim Care Merseyside team.

Ensuring everyone who is affected by crime gets the best possible help and support through my Victim Care Merseyside service is an absolute priority for me.

Your opinions are extremely important. By understanding what really helped you and what could have been done better, I will be able to continue to improve this service to ensure it is as effective as possible.

All victims of crime are entitled to emotional and practical support to help you to cope and recover from the impact the crime has had on you. Your rights are set out in the Victims' Code of Practice

This survey should only take five minutes to complete. Please feel free to skip any questions you do not have a view on.

I look forward to receiving your feedback.

Emily Spurrell
Merseyside Police and Crime Commissioner

1. What support did you receive from the Victim Care Merseyside team?

2. Do you feel the service you received from Victim Care Merseyside has helped you to cope and recover? Please add any detail in the text box provided at question 6.

Yes, I received full assistance which is now complete
Yes, assistance is continuing
No, more assistance is needed
No, further assistance is not being sought

3. Overall, how satisfied are you with the service you received from the Victim Care Merseyside team? Please provide any additional explanation in the text box at question 6.

4. Did you have any needs which we could not meet or anything you feel we could have done better? Please add any detail in the text box provided at question 6.

Yes
No

5. If you used the Victim Care Merseyside website, were you able to find the information you needed?

Yes, and it was easy to find
Yes, but it wasn't easy to find
No, but the site was easy to use
No, and it was difficult to use the site

6. Do you have any suggestions about how the Victim Care Merseyside service or website could be improved service based on your experience? We welcome any feedback or comments, including if there was anything you found to be particularly helpful.

7. Would you recommend the service to a friend / family member?

Yes
No
Not sure

8. If you know the team member's name who helped you, please provide it below:

9. It is sometimes helpful for us to link your feedback with the details of your case to help us fully understand how we can use your comments to improve our service or contact you for more information.

We can only do this if you add your name and contact details. This is entirely optional.

Name
Contact details