Non Emergency Patient Transport Service survey

Non Emergency Patient Transport Service survey

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1. Section A - booking survey
Page 1 of 4

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This question requires an answer

1. In which health board area do you live in? *

Aneurin Bevan University Health Board
Betsi Cadwaladr University Health Board
Cardiff and Vale University Health Board
Cwm Taf Morgannwg University Health Board
Hywel Dda University Health Board
Powys Teaching University Health Board
Swansea Bay University Health Board
England

2. Have you used our transport service before?

Yes
No

3. How did you hear about our service?

Poster
Leaflet
Word of mouth
Health care professional
Website
Other (please specify):

4. Did you check your eligibility on our website before calling to book transport?

Yes
No

5. If Yes – did you find it easy to establish your eligibility?

Yes
No
N/A

6. Did you find your booking experience easy?

Yes
No (please specify):

7. Was our call handler polite and courteous during the call?

Yes
No

8. Do you feel you were given all the information you required prior to your journey?

Yes
No

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