Background and Caller Job Description
This is your chance to do something worthwhile, earn money AND have fun chatting to your alumni!
We are looking for enthusiastic students to talk to alumni over the telephone. Your job will be to talk about their memories of Churchill and your own experience of the college. You will introduce the different fundraising projects, talk about how they will benefit students academically and personally and ask for a donation towards these projects.
Earn an excellent hourly wage. You will also receive accommodation in college and meals during the campaign.
You will be trained comprehensively. You will learn about running a fundraising campaign from start to finish, as well as how to make the calls, negotiate, confirm the donation and build affinity. So this is excellent work experience for almost any future career, providing a lot of transferable skills and a great talking point in your future career interviews.
Callers need to enjoy speaking to people and have an outgoing, pleasant and friendly manner as the calling should be enjoyable for both callers and those called. Reliability and self-confidence are important, as are tact and discretion; all personal information must be treated as confidential beyond the calling room. We are looking for:
Excellent oral communication skills
Engaging phone manner
Organized with exceptional attention to detail
Motivated to achieve personal and team goals
Positive, resilient attitude and enthusiasm
Duties and Responsibilities
Successfully complete caller training
Arrive on time to all shifts with a positive attitude
Update biographical information on those called
Inform those called about college news and upcoming events
Acquire renewed, increased and new donations to the College
Record any alumni queries or issues and inform your supervisor of any unusual circumstances
Complete all paperwork legibly and accurately
Show courtesy and professionalism on and off the phone
Follow all Calling Campaign policies and standards
Maintain confidentiality of records and conversations
You will be required to sign up for at least 2 extra calling sessions during the campaign, These sessions will be to contact overseas alumni and may take place during the day or late at night.