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Captioned Telephone Service in the UK

1. Captioned Telephone service in the UK survey

This survey is to find out how many people who are Deaf, deaf, deafened or hard of hearing would benefit from a captioned telephone service in the UK.

The captioned telephone service is where a person with hearing loss who can speak use the telephone as normal speaking to the person on the other end of the line. They will be able to read subtitles/text on the screen on their specially adapted telephone on what the other person is saying.  The speed of the subtitles/text has the ability to produce more than 120+ words a minute. This technology has been available in the United States and other parts of the world for the last 20 years and yet it is not available in the UK.  UK citizens can only avail of Text Relay UK in this country provided by BT.  Text Relay UK has a text speed of 40 to 60 words per minute which is not a normal conversational speed.

It would be greatly appreciated if you can participate in this survey. The more people participate will allow the results to be taken seriously by telecommunication providers and Ofcom. The survey has 16 quick questions and should only take a few minutes of your time. This will help to understand the need and demand for this type of service in the UK and build a case for it.

Data collected will only be used to produce a report of the need and demand for the service. This report will be shared with telecommunication providers and Ofcom to encourage them to have a captioned telephone service in the UK.

All data will be deleted after the report is produced.

Thank you
Damian Barry
Advocate for the campaign to have captioned telephone in the UK.
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Question 1.

Are you aware of what a captioned telephone service is?

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Question 2.

What is your gender?

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Question 3.

Which country are you from in the UK?

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Question 4.

How would you describe yourself?

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Question 5.

What device do you use to make phone calls?

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Question 6.

Would you like to see a captioned telephone service in the UK?

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Question 7.

If you or your relative had a captioned telephone service in the UK, how often would you/ they will use it?

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Question 8.

What would you use the captioned telephone service for?

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Question 9.

How are you or your relative managing now without a captioned telephone service?

- Required.
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Question 10.

If a captioned telephone service was available in the UK, would you be willing to pay for this service in order to have this available for you or your relative to use?

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Question 11.

If you are willing to pay for the captioned telephone service, what is the maximum amount you would be willing be pay for unlimited minutes per month?

Question 12.

Would you ask your employer to support you in having a captioned telephone service in your workplace?

Question 13.

If you were able to have a captioned telephone service, would you be willing to share this with friends and encourage them to get one?

Question 14.

If you are in receipt of Access to Work. Would you approach them to ask them to fund the captioned telephone service for your job?

Question 15.

How valuable would a captioned telephone service be for you or your relative that would make a difference to your everyday life?

Question 16.

Please add comments on how a captioned telephone service would make a difference to you.