Assessing the Impacts of Flight Cancellations at Luton Airport on the Local Hotel Industry

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1. What age range are you part of?

18-25
26-35
36-45
46-55
56-65

2. What is your gender?

Male
Female
Other

3. What department are you working in?

Front Office (e.g. Reception)
Management
Customer Service
Human Resources
Other

4. How many years of experience in the travel industry do you have?

0-2 years
2-5 years
5-10 years
over 10 years

5. What is the occupancy rate percentage attributed to passengers departing or arriving from Luton Airport of the hotel you work for?

Less than 10%
11-25%
26-40%
41-55%
over 55%

6. How is your hotel's financial performance affected by the flight cancellation at Luton Airport?

Very positive
Positive
Neutral
Negative
Very negative

7. How often do flight cancellations at Luton Airport result in guests needing to book last-minute accommodations at your hotel?

Frequently
Occasionally
Sometimes
Rarely
Never

8. In case of flight cancellations at Luton Airport, how will your hotel adjust the price of a booking?

Increase in price
Keep the price the same
Offer flexible bookings
Offer Discounts
Not sure

9. How would you rate the overall implications of Flight Cancellations at Luton Airport on the local hotel industry?

Very positive
Positive
Neutral
Negative
Very negative

10. How will your hotel and Luton Airport collaborate to mitigate flight cancellation impacts on local hotels?

Offering Discounted Bookings to Stranded Passengers
Prioritising Room Availability for Stranded Passengers
Flexible Cancellation Policy for Affected Travelers
Coordinating with Airlines to Rebook Guests at Hotel in Case of Flight Cancellations

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