Feedback Survey Henley Women's Regatta 2019

 

1. Define your involvement with this year’s regatta? *

 

2. Did you use the HWR website at any time to obtain any information about this regatta? *

 

3. With reference to the HWR website, please review the following statements and indicate the degree to which you agree or disagree with them.

Strongly agreeAgreeDisagreeStrongly disagreeN/A
The overall design and images used bring a modern approach to HWR.
I found it easy to locate all the relevant information I needed.
The way that the website menu is set up makes it easy to navigate.
I found the purchasing of parking spaces, enclosure tickets, other goods/services easy to carry out.
Overall, I am very satisfied with the HWR website.
 

4. Did you visit the regatta? *

 

5. When you visited the regatta, where did you travel from? Please select from the drop down menu.

 

6. This question is specifically for competitors and coaches only. For all other visitors, please move to the next question.
Please review the following statements and if they apply, rate the degree to which you agree or disagree and NA if it does not apply to you.

Strongly agreeAgreeDisagreeStrongly disagreeN/A
The qualification criteria for the three levels of event (Championship / Aspirational / Development) are easy to understand.
The new 2019 Summary of Exclusions document helped to clarify the qualification criteria for the three levels of event.
The three levels of competition ensure that crews are properly classified according to their level of achievement.
I needed to get clarification / help from HWR before entering a crew.
When contacting HWR, my query was resolved quickly and with clarity.
Before racing, the registration processing was efficiently managed and timely.
When racing, the umpires were approachable, respectful and friendly.
 

7. We would like your feedback on the catering options which were available during the regatta. Please use the drop down menus only for those where purchases were made.

Variety of foodSpeed of serviceQuality of provisionValue for money
The Gamekeeper (burgers, etc)
The Cooking Cooks (Italian, pizza, etc)
Francas Ice Cream
Camper Cafe
Oatopia (healthy snacks)
Airstream Bar
Veggie Planet
 

8. Were you aware that there is a 'Chairman's Enclosure' with packages / lunch & tea available to purchase, and being able to use the enclosure by being a 'Friend' of the regatta? (You can tick more than one if applicable).

 

9. We value your feedback and levels of satisfaction during your visit to HWR on the following areas:

Very satisfiedSatisfiedDissatisfiedVery dissatisfiedNot applicable
Access to parking
Changing facilities for competitors
Access and availability of boat racks
Being able to access the results of racing.
Standard of race commentary
Availability of drinking water
The number and cleanliness of toilets
Availability of seating / picnic areas
Variety of hot / cold beverages for purchase.
Choice of non-food exhibitors / vendors
Availability of covered areas (for weather purposes)
Overall, please rate your experience of visiting HWR
 

10. HWR wants all participants to be able to access races, results, photos and other information via social media. Regardless of whether you did or did not visit HWR, we want you to rate your social media experience of the regatta.

Very satisfiedSatisfiedDissatisfiedVery dissatisfiedNot applicable
General information about HWR
Race information
Access to results
Photos of HWR
TV streaming
Facebook - overall satisfaction
Twitter - overall satisfaction
Instagram - overall satisfaction
Youtube - overall satisfaction
 

11. The regatta timetable is full and entries are growing. To make the event manageable within the 3 days available, would you prefer that we: *

 

12. If you could change/improve ONE thing at HWR, what would it be?

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