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Firstname requires an answer.
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Are you over 18 and available to work night shift where required? *
House number (if applicable):
Please provide your address.
Address (inc: postcode) *
Please provide your mobile number.
Mobile telephone number: *
Please provide a valid email address.
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Are you eligble to work in the UK? *
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Do you have any convictions (other than spent convictions under the Rehabilitation of Offenders Act 1974) or possible convictions pending? *
Details of convictions declared:
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Are you currently employed? *
Name and Address of Employer:
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Job Title and main Duties:
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Job Title and Main Duties:
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Are you currently at School/College/University? *
Availability requires an answer.
Availability
you can select more than one: *
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Have you worked for Paywizard previously? *
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Do you have another job that you plan to continue? *
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Do you hold a full UK driving license? *
Please provide two emergency contacts (Name and Telephone number).
Emergency contacts (x 2 name & tel number): *
You must confirm the declaration to continue.
Declaration: By ticking the box below you confirm that the information you have provided is, to the best of your knowledge and belief, true and complete. You understand that the data you have provided will be processed and you hereby give permission for your details to be retained. You understand that any false information or deliberate omissions will disqualify you from employment or may render you liable to summary dismissal. *
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Which attributes best lend themselves to a role in Customer Service
(select multiple) *
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When a customer calls, which is the most appropriate greeting? *
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How would you approach a call with an angry customer who raises their voice?
(Select multiple) *
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Why is your tone of voice important in a call centre role
(Select multiple) *
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Why should you not eat or drink whilst on a call to the customer?
(Select multiple) *
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A customer calls in agitated and is very short with you on the phone.
The process you have to go through to get him up and running with his television
service can take a few minutes but he is impatient. He quickly begins to shout
and use expletive language. What is the best way to deal with this?
*
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Which paragraph is correctly punctuated? *
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You are on a call to a customer when a fellow colleague taps your shoulder and asks for help, what is the best way to deal with this situation?: *
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Which of the following is a wrong notion regarding customer service? *
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A customer calls to complain that he has paid to watch an on-demand film and the money has been taken but the film is still saying unavailable. Select an appropriate response *
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The calls are coming through quick and fast and you feel yourself a little pressured.
How would you handle this?
(Select multiple) *
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A work colleague is proceeding to be rude to the callers. What would you do?
(select multiple) *
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A new colleague is struggling with her computer access. You are already set up and ready to go as the phone lines are opening now. What would you do?
(Select multiple) *
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Select terms/words that describe a successful call?
(select multiple) *
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The call lines are really busy and you are due a break in 5 minutes. The average call is lasting 10 minutes and you really want your break. What would you do? *
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What qualities do you have that will make a good Customer Service Adviser? *
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How would your friends describe you? *
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Tell us one of your main strengths and one weakness: *