End-User Survey

The pandemic has increased the public's awareness of the importance of measurement and seen more recent focus on case outcomes (e.g. hospital admissions) rather than case numbers.

The purpose of this thought provoking survey (2-3 minutes to complete) is to better understand the practice and value of performance measurement in organisations generally - small and large, public and private

We'll present and publish the findings in November with a prize draw of 3x UN SDG badges and 3x "Our Iceberg is Melting" books.

If you're an advisor then please respond from your client's perspective.

1. For your organisation or client, do you agree with these statements? *

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
Our team is effective at using performance measures	Our team is effective at using performance measures Strongly Disagree	Our team is effective at using performance measures Disagree	Our team is effective at using performance measures Neutral	Our team is effective at using performance measures Agree	Our team is effective at using performance measures Strongly Agree
Managers and key staff have performance goals with specific targets	Managers and key staff have performance goals with specific targets Strongly Disagree	Managers and key staff have performance goals with specific targets Disagree	Managers and key staff have performance goals with specific targets Neutral	Managers and key staff have performance goals with specific targets Agree	Managers and key staff have performance goals with specific targets Strongly Agree
The things we track and report on, align with the organisation's strategy	The things we track and report on, align with the organisation's strategy Strongly Disagree	The things we track and report on, align with the organisation's strategy Disagree	The things we track and report on, align with the organisation's strategy Neutral	The things we track and report on, align with the organisation's strategy Agree	The things we track and report on, align with the organisation's strategy Strongly Agree
Many of the actions we take are informed by performance data	Many of the actions we take are informed by performance data Strongly Disagree	Many of the actions we take are informed by performance data Disagree	Many of the actions we take are informed by performance data Neutral	Many of the actions we take are informed by performance data Agree	Many of the actions we take are informed by performance data Strongly Agree
We include sustainability indicators in management reports	We include sustainability indicators in management reports Strongly Disagree	We include sustainability indicators in management reports Disagree	We include sustainability indicators in management reports Neutral	We include sustainability indicators in management reports Agree	We include sustainability indicators in management reports Strongly Agree
Team members are involved in designing the measures we use	Team members are involved in designing the measures we use Strongly Disagree	Team members are involved in designing the measures we use Disagree	Team members are involved in designing the measures we use Neutral	Team members are involved in designing the measures we use Agree	Team members are involved in designing the measures we use Strongly Agree
There is a formal process to manage the production of reports and dashboards	There is a formal process to manage the production of reports and dashboards Strongly Disagree	There is a formal process to manage the production of reports and dashboards Disagree	There is a formal process to manage the production of reports and dashboards Neutral	There is a formal process to manage the production of reports and dashboards Agree	There is a formal process to manage the production of reports and dashboards Strongly Agree
The value of performance measurement is recognised by managers	The value of performance measurement is recognised by managers Strongly Disagree	The value of performance measurement is recognised by managers Disagree	The value of performance measurement is recognised by managers Neutral	The value of performance measurement is recognised by managers Agree	The value of performance measurement is recognised by managers Strongly Agree
Performance reports and dashboards are automated	Performance reports and dashboards are automated Strongly Disagree	Performance reports and dashboards are automated Disagree	Performance reports and dashboards are automated Neutral	Performance reports and dashboards are automated Agree	Performance reports and dashboards are automated Strongly Agree
We use benchmarks to compare our organisation against peers	We use benchmarks to compare our organisation against peers Strongly Disagree	We use benchmarks to compare our organisation against peers Disagree	We use benchmarks to compare our organisation against peers Neutral	We use benchmarks to compare our organisation against peers Agree	We use benchmarks to compare our organisation against peers Strongly Agree
We use key performance indicators (KPIs) to manage performance	We use key performance indicators (KPIs) to manage performance Strongly Disagree	We use key performance indicators (KPIs) to manage performance Disagree	We use key performance indicators (KPIs) to manage performance Neutral	We use key performance indicators (KPIs) to manage performance Agree	We use key performance indicators (KPIs) to manage performance Strongly Agree
There is scope to improve the way we measure performance	There is scope to improve the way we measure performance Strongly Disagree	There is scope to improve the way we measure performance Disagree	There is scope to improve the way we measure performance Neutral	There is scope to improve the way we measure performance Agree	There is scope to improve the way we measure performance Strongly Agree

Please share any comments about your responses or the questions

2. What do you think are the barriers to effective performance measurement

3. What is the potential performance impact (%) of better measurement in your organisation? *

	No impact	<5%	5-10%	11-20%	>20%
Answer	Answer No impact	Answer <5%	Answer 5-10%	Answer 11-20%	Answer >20%

4. What is your job role? *

How many people in the organisation are involved in report and dashboard production?

5. Size of Your Organisation (# of Employees)

	1-2	2-10	11-50	51-250	251-1000	>1000
Answer	Answer 1-2	Answer 2-10	Answer 11-50	Answer 51-250	Answer 251-1000	Answer >1000

6. Which industry or sector does your organisation operate?

7. Please share your email address if you would like a copy of the report and to enter the draw for one of 3x UN SDG badges and 3x books. If you share your email, we will remove your details unless you ask us to stay in touch.