Afterpath Customer Survey

We are launching a support website/app to make it easier and less stressful for people that are managing arrangements relating to the passing (death) of a loved one or thinking about their own arrangements.

Afterpath (www.mypassingplanner.com) provides searchable support and a repository for wills, sample personalised services, celebrations, music, headstone inscriptions, contact lists, administration, passwords (e.g. bills, insurance policies, Netflix, Kindle, Prime etc), messages, social media management, pets, charity, donor documents and emotional support - with a directory of relevant provider contacts and tips for conversations and planning.

In order to make this service as helpful and user friendly as possible, we would love to get your feedback in our confidential snapshot survey. This should take approximately 5 minutes, the feedback would be so useful for us and other users. Many thanks!

1. Experience of making arrangements:

	Yes	Somewhat	No	NA
Have you managed arrangements relating to the passing of a loved one?	Have you managed arrangements relating to the passing of a loved one? Yes	Have you managed arrangements relating to the passing of a loved one? Somewhat	Have you managed arrangements relating to the passing of a loved one? No	Have you managed arrangements relating to the passing of a loved one? NA
Are you currently or will you be managing arrangements for the passing of a loved one?	Are you currently or will you be managing arrangements for the passing of a loved one? Yes	Are you currently or will you be managing arrangements for the passing of a loved one? Somewhat	Are you currently or will you be managing arrangements for the passing of a loved one? No	Are you currently or will you be managing arrangements for the passing of a loved one? NA
Is it difficult to raise the issue of arrangements for the passing with a loved one?	Is it difficult to raise the issue of arrangements for the passing with a loved one? Yes	Is it difficult to raise the issue of arrangements for the passing with a loved one? Somewhat	Is it difficult to raise the issue of arrangements for the passing with a loved one? No	Is it difficult to raise the issue of arrangements for the passing with a loved one? NA
Are you afraid to think of your own passing and making plans?	Are you afraid to think of your own passing and making plans? Yes	Are you afraid to think of your own passing and making plans? Somewhat	Are you afraid to think of your own passing and making plans? No	Are you afraid to think of your own passing and making plans? NA
Have you struggled with arrangements for the passing of a loved one?	Have you struggled with arrangements for the passing of a loved one? Yes	Have you struggled with arrangements for the passing of a loved one? Somewhat	Have you struggled with arrangements for the passing of a loved one? No	Have you struggled with arrangements for the passing of a loved one? NA

2. What arrangements would you consider difficult and what support would you value?

3. Do you like the name Afterpath? Any feedback would be very welcome.

Profile information for market analysis (optional):

Do you work in a role supporting people planning passing affairs; e.g. funerals, wills, medical, counselling, EAP/wellbeing
Approximate age:
Religion:
Name:
email:

Country:

	Please choose:
- of birth	- of birth Please choose:
- of residence	- of residence Please choose:

4. Clarifying wishes and accessing information:

5. Could you please indicate if you would pay for or expect to access for free the following support:

	Yes	Somewhat	No	NA
- a comprehensive check list of questions to ask a loved one	- a comprehensive check list of questions to ask a loved one Yes	- a comprehensive check list of questions to ask a loved one Somewhat	- a comprehensive check list of questions to ask a loved one No	- a comprehensive check list of questions to ask a loved one NA
- saving a will (so it can be easily located)	- saving a will (so it can be easily located) Yes	- saving a will (so it can be easily located) Somewhat	- saving a will (so it can be easily located) No	- saving a will (so it can be easily located) NA
- drafting a will (with a guide, tips, and the ability to amend as required)	- drafting a will (with a guide, tips, and the ability to amend as required) Yes	- drafting a will (with a guide, tips, and the ability to amend as required) Somewhat	- drafting a will (with a guide, tips, and the ability to amend as required) No	- drafting a will (with a guide, tips, and the ability to amend as required) NA
- saving administration; e.g. account details and passwords (incl. bills, insurance policies, Netflix, Kindle, Prime etc)	- saving administration; e.g. account details and passwords (incl. bills, insurance policies, Netflix, Kindle, Prime etc) Yes	- saving administration; e.g. account details and passwords (incl. bills, insurance policies, Netflix, Kindle, Prime etc) Somewhat	- saving administration; e.g. account details and passwords (incl. bills, insurance policies, Netflix, Kindle, Prime etc) No	- saving administration; e.g. account details and passwords (incl. bills, insurance policies, Netflix, Kindle, Prime etc) NA
- saving specific messages for loved ones and social media	- saving specific messages for loved ones and social media Yes	- saving specific messages for loved ones and social media Somewhat	- saving specific messages for loved ones and social media No	- saving specific messages for loved ones and social media NA
- saving details for funeral arrangements (e.g. urn, coffin, clothes, service, music, food, locations)	- saving details for funeral arrangements (e.g. urn, coffin, clothes, service, music, food, locations) Yes	- saving details for funeral arrangements (e.g. urn, coffin, clothes, service, music, food, locations) Somewhat	- saving details for funeral arrangements (e.g. urn, coffin, clothes, service, music, food, locations) No	- saving details for funeral arrangements (e.g. urn, coffin, clothes, service, music, food, locations) NA
- drafting and/or saving a eulogy	- drafting and/or saving a eulogy Yes	- drafting and/or saving a eulogy Somewhat	- drafting and/or saving a eulogy No	- drafting and/or saving a eulogy NA
- customisable/personalised service or celebration templates and Spotify lists	- customisable/personalised service or celebration templates and Spotify lists Yes	- customisable/personalised service or celebration templates and Spotify lists Somewhat	- customisable/personalised service or celebration templates and Spotify lists No	- customisable/personalised service or celebration templates and Spotify lists NA
- eco friendly burial options	- eco friendly burial options Yes	- eco friendly burial options Somewhat	- eco friendly burial options No	- eco friendly burial options NA
- sourcing a coffin / urn	- sourcing a coffin / urn Yes	- sourcing a coffin / urn Somewhat	- sourcing a coffin / urn No	- sourcing a coffin / urn NA
- saving pet arrangements (where they go, any insurance, vet info, administration)	- saving pet arrangements (where they go, any insurance, vet info, administration) Yes	- saving pet arrangements (where they go, any insurance, vet info, administration) Somewhat	- saving pet arrangements (where they go, any insurance, vet info, administration) No	- saving pet arrangements (where they go, any insurance, vet info, administration) NA
- a helpline to discuss options or get assistance with arrangements	- a helpline to discuss options or get assistance with arrangements Yes	- a helpline to discuss options or get assistance with arrangements Somewhat	- a helpline to discuss options or get assistance with arrangements No	- a helpline to discuss options or get assistance with arrangements NA
- documentation for donating organs or body to medical science	- documentation for donating organs or body to medical science Yes	- documentation for donating organs or body to medical science Somewhat	- documentation for donating organs or body to medical science No	- documentation for donating organs or body to medical science NA

6. Sourcing information to help with arrangements:

	Yes	Somewhat	No	NA
Would you rely on friends and/or family for advice?	Would you rely on friends and/or family for advice? Yes	Would you rely on friends and/or family for advice? Somewhat	Would you rely on friends and/or family for advice? No	Would you rely on friends and/or family for advice? NA
Would you use a chatroom to ask a community for advice?	Would you use a chatroom to ask a community for advice? Yes	Would you use a chatroom to ask a community for advice? Somewhat	Would you use a chatroom to ask a community for advice? No	Would you use a chatroom to ask a community for advice? NA
Would you use a funeral planner to make arrangements?	Would you use a funeral planner to make arrangements? Yes	Would you use a funeral planner to make arrangements? Somewhat	Would you use a funeral planner to make arrangements? No	Would you use a funeral planner to make arrangements? NA
Would you use an online passing planning service?	Would you use an online passing planning service? Yes	Would you use an online passing planning service? Somewhat	Would you use an online passing planning service? No	Would you use an online passing planning service? NA

7. We would love to hear any thoughts or feedback on how to make this service as helpful as possible:

Use our survey software to make a survey.

	Yes	Somewhat	No	NA
Would you have all of the funeral/celebration wishes to hand for the passing of a loved one?	Would you have all of the funeral/celebration wishes to hand for the passing of a loved one? Yes	Would you have all of the funeral/celebration wishes to hand for the passing of a loved one? Somewhat	Would you have all of the funeral/celebration wishes to hand for the passing of a loved one? No	Would you have all of the funeral/celebration wishes to hand for the passing of a loved one? NA
Would you have all of the administration information to hand following the passing of a loved one (incl. bills, insurance policies, Netflix, Kindle, Prime etc)?	Would you have all of the administration information to hand following the passing of a loved one (incl. bills, insurance policies, Netflix, Kindle, Prime etc)? Yes	Would you have all of the administration information to hand following the passing of a loved one (incl. bills, insurance policies, Netflix, Kindle, Prime etc)? Somewhat	Would you have all of the administration information to hand following the passing of a loved one (incl. bills, insurance policies, Netflix, Kindle, Prime etc)? No	Would you have all of the administration information to hand following the passing of a loved one (incl. bills, insurance policies, Netflix, Kindle, Prime etc)? NA
Would you or a loved one like to control details of the funeral/celebration? (as opposed leaving it to others)	Would you or a loved one like to control details of the funeral/celebration? (as opposed leaving it to others) Yes	Would you or a loved one like to control details of the funeral/celebration? (as opposed leaving it to others) Somewhat	Would you or a loved one like to control details of the funeral/celebration? (as opposed leaving it to others) No	Would you or a loved one like to control details of the funeral/celebration? (as opposed leaving it to others) NA
Do you have a message for yourself or from a loved on to upload to social media accounts in the event of passing?	Do you have a message for yourself or from a loved on to upload to social media accounts in the event of passing? Yes	Do you have a message for yourself or from a loved on to upload to social media accounts in the event of passing? Somewhat	Do you have a message for yourself or from a loved on to upload to social media accounts in the event of passing? No	Do you have a message for yourself or from a loved on to upload to social media accounts in the event of passing? NA
Do you know how to manage social media accounts in the event of passing (for access, to turn off notifications)?	Do you know how to manage social media accounts in the event of passing (for access, to turn off notifications)? Yes	Do you know how to manage social media accounts in the event of passing (for access, to turn off notifications)? Somewhat	Do you know how to manage social media accounts in the event of passing (for access, to turn off notifications)? No	Do you know how to manage social media accounts in the event of passing (for access, to turn off notifications)? NA
Would you know who to contact to make the various arrangements for the passing of a loved one?	Would you know who to contact to make the various arrangements for the passing of a loved one? Yes	Would you know who to contact to make the various arrangements for the passing of a loved one? Somewhat	Would you know who to contact to make the various arrangements for the passing of a loved one? No	Would you know who to contact to make the various arrangements for the passing of a loved one? NA
Would you know where to find the final will of a love one?	Would you know where to find the final will of a love one? Yes	Would you know where to find the final will of a love one? Somewhat	Would you know where to find the final will of a love one? No	Would you know where to find the final will of a love one? NA
Would your next of kin know where to find your administration information if you passed?	Would your next of kin know where to find your administration information if you passed? Yes	Would your next of kin know where to find your administration information if you passed? Somewhat	Would your next of kin know where to find your administration information if you passed? No	Would your next of kin know where to find your administration information if you passed? NA
Have you or a loved one sent aside funeral funds and an arrangement with any undertakers that people can find?	Have you or a loved one sent aside funeral funds and an arrangement with any undertakers that people can find? Yes	Have you or a loved one sent aside funeral funds and an arrangement with any undertakers that people can find? Somewhat	Have you or a loved one sent aside funeral funds and an arrangement with any undertakers that people can find? No	Have you or a loved one sent aside funeral funds and an arrangement with any undertakers that people can find? NA
Do you know how you can ensure that your wishes are honoured?	Do you know how you can ensure that your wishes are honoured? Yes	Do you know how you can ensure that your wishes are honoured? Somewhat	Do you know how you can ensure that your wishes are honoured? No	Do you know how you can ensure that your wishes are honoured? NA
Would you have contact details for all of the acquaintances to notify them of the passing of a loved one?	Would you have contact details for all of the acquaintances to notify them of the passing of a loved one? Yes	Would you have contact details for all of the acquaintances to notify them of the passing of a loved one? Somewhat	Would you have contact details for all of the acquaintances to notify them of the passing of a loved one? No	Would you have contact details for all of the acquaintances to notify them of the passing of a loved one? NA
Have you made arrangements for pets (home/insurance/vets) that people can find?	Have you made arrangements for pets (home/insurance/vets) that people can find? Yes	Have you made arrangements for pets (home/insurance/vets) that people can find? Somewhat	Have you made arrangements for pets (home/insurance/vets) that people can find? No	Have you made arrangements for pets (home/insurance/vets) that people can find? NA
Would you like to plan an eco friendly burial?	Would you like to plan an eco friendly burial? Yes	Would you like to plan an eco friendly burial? Somewhat	Would you like to plan an eco friendly burial? No	Would you like to plan an eco friendly burial? NA
Do you own a grave plot or location for memorial that people are aware of?	Do you own a grave plot or location for memorial that people are aware of? Yes	Do you own a grave plot or location for memorial that people are aware of? Somewhat	Do you own a grave plot or location for memorial that people are aware of? No	Do you own a grave plot or location for memorial that people are aware of? NA
Have you arranged all of your affairs to make things easier when you pass?	Have you arranged all of your affairs to make things easier when you pass? Yes	Have you arranged all of your affairs to make things easier when you pass? Somewhat	Have you arranged all of your affairs to make things easier when you pass? No	Have you arranged all of your affairs to make things easier when you pass? NA
Are you considering arranging/amending your affairs to make things easier when you pass?	Are you considering arranging/amending your affairs to make things easier when you pass? Yes	Are you considering arranging/amending your affairs to make things easier when you pass? Somewhat	Are you considering arranging/amending your affairs to make things easier when you pass? No	Are you considering arranging/amending your affairs to make things easier when you pass? NA