Legal support project for transport


The Equality and Human Rights Commission's legal support project provides funding and legal support to help older people and disabled people who have experienced discrimination while using, or attempting to use, public transport. The project aims to help them to resolve complaints and access justice.

We want to change the industry’s policies and practice so that the needs of older people and disabled people are included in considerations in the current and future design of public transport. We also aim to reduce gaps in legal protection for those affected.

We want to hear from lawyers or advisers working on behalf of a client who believe they have been discriminated against on the grounds of age or disability when taking public transport.

If you are an individual we suggest that you contact a solicitor or adviser who can contact us on your behalf. If you are unable to do so please complete this survey yourself and we will consider whether we can provide support.

We want to hear about:
  • experiences of age or disability discrimination while using, or attempting to use, public transport
  • details of any complaints made about what happened and responses received
  • whether any complaints handling body has considered the issue, along with details of the progress or outcome of that
  • details about any help, assistance or advice received and from whom
  • details of any legal proceedings considered or issued along with the progress or outcome
Please tell us about one experience only that must have happened in the last 6 months. If you would like to tell us about another separate experience, please complete this form a second time.

Please answer all questions to the best of your ability. If you do not understand a question or are not sure of the answer, please say so and fill in the remainder of the form as best you can.

If you need help completing the form, please contact us using the details below.
How we handle and use your information

We will use your survey responses to understand where the barriers to accessible transport might lie and what type of legal support might be required to make sure older people and disabled people's right to independent living is realised. We have asked for your contact details so we can contact you about your case.

All information will be recorded and stored in line with our privacy notice and used only for the purposes of this inquiry.

Alternative formats can be requested by emailing us or writing to us using the details below.

Further information about the project, including a BSL version of this survey, is available on the legal support project page on our website.
Contact us

England and Wales

Phone: 0161 829 8159


Legal Support Project for Transport
Equality and Human Rights Commission
Fleetbank House
2-6 Salisbury Square


Phone: 0141 228 5959


Legal Support Project for Transport
Equality and Human Rights Commission
2nd Floor
151 West George Street
G2 2JJ