West Lancashire stakeholder survey, January 2020

1. Overall, how would you rate your interactions with Virgin Care?

Please give a reason for your answer

2. Do you know which service you most recently interacted with?

Add the name of the service(s) in the comments box below
A corporate team/customer services
Don't know
Other (please specify):

Comments:

3. How easy is it to ...

	VERY EASY	QUITE EASY	NOT EASY NOR DIFFICULT	QUITE DIFFICULT	VERY DIFFICULT	NOT RELEVANT	DON'T KNOW
Contact someone	Contact someone VERY EASY	Contact someone QUITE EASY	Contact someone NOT EASY NOR DIFFICULT	Contact someone QUITE DIFFICULT	Contact someone VERY DIFFICULT	Contact someone NOT RELEVANT	Contact someone DON'T KNOW
Get informal advice	Get informal advice VERY EASY	Get informal advice QUITE EASY	Get informal advice NOT EASY NOR DIFFICULT	Get informal advice QUITE DIFFICULT	Get informal advice VERY DIFFICULT	Get informal advice NOT RELEVANT	Get informal advice DON'T KNOW
Resolve a complaint	Resolve a complaint VERY EASY	Resolve a complaint QUITE EASY	Resolve a complaint NOT EASY NOR DIFFICULT	Resolve a complaint QUITE DIFFICULT	Resolve a complaint VERY DIFFICULT	Resolve a complaint NOT RELEVANT	Resolve a complaint DON'T KNOW

4. How easy is it to make a referral?

Please give a reason for your answer

5. How clear is the referral criteria for Virgin Care services?

Please give a reason for your answer

6. What things should we START doing to improve the patient experience?

7. What things should we STOP doing to improve the patient experience?

8. Have you accessed information online about our service?

YES
NO
DON'T KNOW

9. Did you know we put information about our services online?

YES
NO

10. How would you rate our online services?

	EXCELLENT	VERY GOOD	GOOD	FAIR	POOR
Overall	Overall EXCELLENT	Overall VERY GOOD	Overall GOOD	Overall FAIR	Overall POOR
For being easy to find	For being easy to find EXCELLENT	For being easy to find VERY GOOD	For being easy to find GOOD	For being easy to find FAIR	For being easy to find POOR
For being easy to use	For being easy to use EXCELLENT	For being easy to use VERY GOOD	For being easy to use GOOD	For being easy to use FAIR	For being easy to use POOR
For being easy to understand once you find what you want	For being easy to understand once you find what you want EXCELLENT	For being easy to understand once you find what you want VERY GOOD	For being easy to understand once you find what you want GOOD	For being easy to understand once you find what you want FAIR	For being easy to understand once you find what you want POOR

11. How could we improve the information online?

12. Do you receive information and updates from Virgin Care about the services we deliver?

YES
NO

13. How would you rate the information you receive from us about our services?

Please give a reason for your answer

14. How would you prefer to receive information about our services in the future?

15. Thank you for your feedback. We'll publish a results report on our website in the next few weeks.

So we can better understand the views you’ve given us, and ensure we seek views from a wide range of people, please tell us more about you.

If you’d prefer not to answer, that's OK - just leave these blank.

Locality
Your role (Practice Manager, Teacher)
First name
Last Name
Email address
Phone number

Powered by SmartSurvey

Create your own free online survey.