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Patient Survey 2013/2014 - Almond Road Surgery, St Neots
1.
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1.
Question 1.
How easy do you find it to book an appointment with the Doctor or Nurse?
Required
- Required.
Very Easy
Easy
OK
Difficult
Very Difficult
If difficult / very difficult. How could we improve this?
This is required
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2.
Question 2.
We introduced a new service to the practice in Jan 2012, a Female Minor Illness Nurse. Patients have the choice to see the Doctor or Minor illness Nurse when attending the Sit & Wait. Did you know that when booking a Sit & Wait appointment you can request to see the Minor Illness Nurse instead of the Doctor?
Required
- Required.
Yes
No
If No, how do you suggest we advertise this service better?
This is required
3.
Question 3.
How inportant do you think it is for the practice to have a female doctor?
Very Important
Important
Not Bothered
Not important at all
Why do you think that?
This is required
4.
Question 4.
Do you think it is possible to speak to a doctor over the phone?
Yes
No
If so, How do you think this is done?
This is required
5.
Question 5.
When contacting the surgery by telephone how easy do you find it to get through to a receptionist?
Answered within 5-10 rings
Phone rang but no one answered
Line is often engaged
You are unable to ring during working hours
Additional Comments:
This is required
6.
Question 6.
How helpful do you find the receptionist?
Very Helpful
Helpful
Caring
OK
Not Helpful
Rude
Dragons!!!!!!!!!!
If you find them Not Helpful or Rude or think they are Dragons, Why?
This is required
7.
Question 7.
What times do you think the surgery is open?
Monday to Friday - 9 am to 5 pm - shut 12.30-1.30 Lunch
Monday to Friday - 8 am to 6 pm - shut 12.30-1.30 Lunch
Monday to Friday - 8 am to 6 pm - Extended hours on Thursday 8 am to 8 pm - shut 12.30-1.30 Lunch
Monday to Friday - 8 am to 6 pm - Closed Wednesday afternoon - shut 12.30-1.30 Lunch
6 days per week - 8 am to 6 pm - shut 12.30-1.30 Lunch
7 days per week - 8 am to 6 pm - shut 12.30-1.30 Lunch
Are you happy with the current opening hours? If Not, Why?
This is required
8.
Question 8.
Are you happy with the reception and waiting room areas?
Yes
No
If No, what changes would you like to see?
This is required
9.
Question 9.
Since the introduction of MJog a text messaging reminder service, patients are now also invited to attend chronic disease management clinics by either text message or automated telephone call. Do you think this service is a good addition to the practice's service provision?
Yes
No
If No, why not, and what alternative would you rather see provided?
This is required
10.
Question 10.
How likely are you to recommend your doctor to family or friends?
Extremely Likely
Very likely
Moderately likely
Slightly likely
Not at all likely
If your response was either moderate, slightly or not at all likely, Why not?
This is required