Adomast Customer Survey Jan 2015

 

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1. Question 1.

How long have you been dealing with Adomast?

Required - Required.

6 Months or less

6 Months to 1 Year

1 -3 years

over 3 years

2. Question 2.

Sales Office Service 

Please rate your experience when dealing with our sales office staff.... when placing orders, needing product knowledge, requesting prices, general enquiries and checking on delivery information etc 

1 (Poor)

2 (Adequate)

3 ( Good)

4 (very Good)

5 (Excellent)

Use this box to expand on your rating

This is required

3. Question 3.

Administration & Paperwork

 

Please rate us in terms of our accounting administration and paperwork... e.g. sorting out queries and the quality of our paperwork (delivery notes, invoices, credit notes P.O.D.'s) etc 

1 (Poor)

2 (Adequate)

3 (Good)

4 (Very Good)

5 (Excellent)

If you have specific suggestions on how we can improve our admin... please use this box

This is required

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4. Question 4.

Technical Knowledge & Support 

Please rate the quality of our technical expertise... this is our in-depth product knowledge and our ability to help you with solutions to problems or opportunities.

Required - Required.

1 (Poor)

2 (Adequate)

3 (Good)

4 (Very Good)

5 (Excellent)

Use this box to expand on your rating

This is required

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5. Question 5.

Product Quality / Effectiveness

 

How would you rate our products "Do what they say they do on the tin" in terms of their effectiveness, consistency and usage?

Required - Required.

1 (Poor)

2 (Adequate)

3 (Good)

4 (Very Good)

5 (Excellent)

Use this box to expand on your rating

This is required

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6. Question 6.

Delivery Service Options

Please rate our service levels in terms of how quickly we were able to fulfil your order?

Required - Required.

1 (Poor)

2 (Adequate)

3 (Good)

4 (Very good)

5 (Excellent)

Use this box to expand on your rating

This is required

7. Question 7.

Delivery Service Levels

 

Please give a rating from 1 (Poor)  to  5 (Excellent)  for our delivery partners.

(If you do not receive deliveries from any or all then please leave blank) 

1 FREIGHTROUTE

2 UPS

3 PREMIER CARRIERS

4 J FREIGHT

Please give your Delivery Carrier comments here please

This is required

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8. Question 8.

Product Training on Adomast

We have found that improved product knowledge has a direct impact on customer service and sales. As a result we offer product training across our entire product range.

Would you and / or your staff be interested in Adomast product training ?

Required - Required.

No

Possibly

Definitely

Use this box to expand on any specific training requirements

This is required

9. Question 9.

Adomast's Product Range

 

What products would you like to see Adomast stocking that you either have no current supplier, or currently purchase from another supplier? Please list all that apply.

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10. Question 10.

www.adomast.co.uk 

We are sure many of you will have visited our newly re-designed website... How would you rate the site on how easy it is to find the information you need?

Required - Required.

1 (Poor)

2 (Adequate)

3 (Good)

4 (Very Good)

5 (Excellent)

Any website comments and/or any EXTRA FEATURES or FUNCTIONALITY you would like to see?

This is required

11. Question 11.

Adomast in General 

Use the comments box below  to " Help us Help you " with suggestions, comments or improvements we can make....

This survey is confidential...

However, if you want us to follow up anything with you, please provide your contact details here.. 

12. Question 12.

And Finally... 

THREE WORDS that best describe your view of ADOMAST !