social media and its place in transport

1. Question 1.

Do you follow a transport operator/company on any social media platform?

YES

NO

2. Question 2.

Is their page accessible?

Yes

No

Don’t know

3. Question 3.

Please indicate what operator this is & the social media platform.

4. Question 4.

What is the primary reason you follow them?

5. Question 5.

Are they effective in providing you with the information you require?

YES

NO

6. Question 6.

Do you use informal jargon when using social media?

YES

NO

7. Question 7.

How often do you use public transport (Trains and buses)?

Everyday day

At least 3 times a week

Once a week

Once a month

Rarely

I don’t use public transport

8. Question 8.

Do you complain (about service issues or any other transport related problems) to transport providers on their social media pages?

YES

NO

9. Question 9.

Do you feel transport companies should invest more into social media to improve their services and customer interaction?

YES

NO

DON'T KNOW

10. Question 10.

Whats your opinion on transport companies being more active on social media but gaining more information from your posts to better their services?

11. Question 11.

Do you feel that there are some disadvantages to companies using social media in transport? Please expand on your answer if you can

12. Question 12.

What is your gender?

MALE

FEMALE

13. Question 13.

What is your ethnicity

14. Question 14.

What is your age range?

18-30

31-51

52-69

70+

15. Question 15.

How often do you use social media?

Every day

Two - Four times a week

Once a week

Once a month

I don’t use social media

16. Question 16.

What social media platforms do you use?

Twitter

Facebook

Instagram

LinkedIn

Snapchat

Other (please specify)