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Feedback Survey Henley Women's Regatta 2019
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1.
Question 1.
Define your involvement with this year’s regatta?
Required
- Required.
Coach
Competitor
Supporter (including relatives)
Volunteer/official
Exhibitor
Sponsor/donor
Local resident
Contractor
Online spectator (via social media / HWR website)
Other (please specify):
This is required
Input box for - Other (please specify):
*
2.
Question 2.
Did you use the HWR website at any time to obtain any information about this regatta?
Required
- Required.
Yes
No (go to question 4)
3.
Question 3.
With reference to the HWR website, please review the following statements and indicate the degree to which you agree or disagree with them.
Strongly agree
Agree
Disagree
Strongly disagree
N/A
The overall design and images used bring a modern approach to HWR.
Strongly agree
Agree
Disagree
Strongly disagree
N/A
I found it easy to locate all the relevant information I needed.
Strongly agree
Agree
Disagree
Strongly disagree
N/A
The way that the website menu is set up makes it easy to navigate.
Strongly agree
Agree
Disagree
Strongly disagree
N/A
I found the purchasing of parking spaces, enclosure tickets, other goods/services easy to carry out.
Strongly agree
Agree
Disagree
Strongly disagree
N/A
Overall, I am very satisfied with the HWR website.
Strongly agree
Agree
Disagree
Strongly disagree
N/A
Overall comments in relation to the statements above:
This is required
*
4.
Question 4.
Did you visit the regatta?
Required
- Required.
Yes
No - go to question 11.
5.
Question 5.
When you visited the regatta, where did you travel from? Please select from the drop down menu.
South West of England
South East of England
Greater London
West Midlands
East Midlands
East of England
North West of England
North East of England
Wales
Scotland
Channel Islands
Ireland
United States
Canada
France
Netherlands
Belgium
Germany
Australia
New Zealand
For countries not listed in the drop down menu, please state which one:
This is required
6.
Question 6.
This question is specifically for competitors and coaches only. For all other visitors, please move to the next question.
Please review the following statements and if they apply, rate the degree to which you agree or disagree and NA if it does not apply to you.
Strongly agree
Agree
Disagree
Strongly disagree
N/A
The qualification criteria for the three levels of event (Championship / Aspirational / Development) are easy to understand.
Strongly agree
Agree
Disagree
Strongly disagree
N/A
The new 2019 Summary of Exclusions document helped to clarify the qualification criteria for the three levels of event.
Strongly agree
Agree
Disagree
Strongly disagree
N/A
The three levels of competition ensure that crews are properly classified according to their level of achievement.
Strongly agree
Agree
Disagree
Strongly disagree
N/A
I needed to get clarification / help from HWR before entering a crew.
Strongly agree
Agree
Disagree
Strongly disagree
N/A
When contacting HWR, my query was resolved quickly and with clarity.
Strongly agree
Agree
Disagree
Strongly disagree
N/A
Before racing, the registration processing was efficiently managed and timely.
Strongly agree
Agree
Disagree
Strongly disagree
N/A
When racing, the umpires were approachable, respectful and friendly.
Strongly agree
Agree
Disagree
Strongly disagree
N/A
Please provide further feedback:
This is required
7.
Question 7.
We would like your feedback on the catering options which were available during the regatta. Please use the drop down menus only for those where purchases were made.
Variety of food
Speed of service
Quality of provision
Value for money
The Gamekeeper (burgers, etc)
Variety of food
Excellent
Good
Average
Poor
Speed of service
Excellent
Good
Average
Poor
Quality of provision
Excellent
Good
Average
Poor
Value for money
Excellent
Good
Average
Poor
The Cooking Cooks (Italian, pizza, etc)
Variety of food
Excellent
Good
Average
Poor
Speed of service
Excellent
Good
Average
Poor
Quality of provision
Excellent
Good
Average
Poor
Value for money
Excellent
Good
Average
Poor
Francas Ice Cream
Variety of food
Excellent
Good
Average
Poor
Speed of service
Excellent
Good
Average
Poor
Quality of provision
Excellent
Good
Average
Poor
Value for money
Excellent
Good
Average
Poor
Camper Cafe
Variety of food
Excellent
Good
Average
Poor
Speed of service
Excellent
Good
Average
Poor
Quality of provision
Excellent
Good
Average
Poor
Value for money
Excellent
Good
Average
Poor
Oatopia (healthy snacks)
Variety of food
Excellent
Good
Average
Poor
Speed of service
Excellent
Good
Average
Poor
Quality of provision
Excellent
Good
Average
Poor
Value for money
Excellent
Good
Average
Poor
Airstream Bar
Variety of food
Excellent
Good
Average
Poor
Speed of service
Excellent
Good
Average
Poor
Quality of provision
Excellent
Good
Average
Poor
Value for money
Excellent
Good
Average
Poor
Veggie Planet
Variety of food
Excellent
Good
Average
Poor
Speed of service
Excellent
Good
Average
Poor
Quality of provision
Excellent
Good
Average
Poor
Value for money
Excellent
Good
Average
Poor
Please add any comments on the catering & food offered at HWR.
This is required
8.
Question 8.
Were you aware that there is a 'Chairman's Enclosure' with packages / lunch & tea available to purchase, and being able to use the enclosure by being a 'Friend' of the regatta? (You can tick more than one if applicable).
Yes, I joined as a 'Friend' of the regatta.
Yes, I paid for an 'Enclosure Day Package'.
Yes, I bought a lunch/tea in the enclosure.
Yes, but I thought it was too expensive.
Yes, but it was not of interest.
Yes, but I was competing and it was not of interest.
No, I was not aware of it.
Other (please specify):
This is required
Input box for - Other (please specify):
Please provide any other comments:
This is required
9.
Question 9.
We value your feedback and levels of satisfaction during your visit to HWR on the following areas:
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
Not applicable
Access to parking
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
Not applicable
Changing facilities for competitors
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
Not applicable
Access and availability of boat racks
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
Not applicable
Being able to access the results of racing.
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
Not applicable
Standard of race commentary
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
Not applicable
Availability of drinking water
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
Not applicable
The number and cleanliness of toilets
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
Not applicable
Availability of seating / picnic areas
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
Not applicable
Variety of hot / cold beverages for purchase.
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
Not applicable
Choice of non-food exhibitors / vendors
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
Not applicable
Availability of covered areas (for weather purposes)
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
Not applicable
Overall, please rate your experience of visiting HWR
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
Not applicable
Please add any comments on any of the above topics:
This is required
10.
Question 10.
HWR wants all participants to be able to access races, results, photos and other information via social media. Regardless of whether you did or did not visit HWR, we want you to rate your social media experience of the regatta.
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
Not applicable
General information about HWR
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
Not applicable
Race information
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
Not applicable
Access to results
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
Not applicable
Photos of HWR
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
Not applicable
TV streaming
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
Not applicable
Facebook - overall satisfaction
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
Not applicable
Twitter - overall satisfaction
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
Not applicable
Instagram - overall satisfaction
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
Not applicable
Youtube - overall satisfaction
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
Not applicable
Is there any way in which we can improve our interaction with you via social media?
This is required
*
11.
Question 11.
The regatta timetable is full and entries are growing. To make the event manageable within the 3 days available, would you prefer that we:
Required
- Required.
Ask everyone to timetrial in order to reduce the number of crews progressing to side by side racing but ensure they are the fastest crews?
Increase the minimum entry requirement as a higher ranking point requirement?
Both options should be applied.
Other (please specify):
This is required
Input box for - Other (please specify):
12.
Question 12.
If you could change/improve ONE thing at HWR, what would it be?