Continuous Improvement Maturity Survey

We're conducting a survey to understand SME levels of maturity and appetite for adopting continuous improvement. This survey takes a couple of minutes to complete and comprises 7 questions. Your participation contributes to a broader understanding of how small businesses are adopting and benefiting from continuous improvement practices and systems. There's a prize draw for 10x UN SDG lapel pins for completed surveys by 23/12/2023.

If you're an advisor or mentor, please complete the survey with your knowledge of a typical SME you are working with.

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How familiar are you and your team with the concepts and principles of continuous improvement practices?

Basic knowledge of continuous improvement concepts; awareness is limited to management or a small group.

Growing understanding of continuous improvement across the organisation.

Solid understanding of continuous improvement principles across the organisation.

Advanced understanding; continuous improvement is integral to business strategy.

Expertise in continuous improvement; ongoing learning and adaptation.

Comment:

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How far have you gone to implement continuous improvement practices into your business?

No structured approach; improvements are ad hoc and reactive.

Initial structured approaches are attempted; some tools and techniques are used inconsistently.

Standardised methods and tools are in place; continuous improvement projects are more frequent.

Continuous improvement is systematically managed and integrated into daily operations.

Continuous improvement is fully embedded in all aspects of the business; innovative practices.

Comment:

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Is continuous improvement embedded into the organisation and part of the culture?

Low employee involvement; continuous improvement not part of the culture.

Some employee involvement and training; efforts to build a culture of improvement.

Good level of employee involvement; continuous improvement is encouraged and rewarded.

High employee engagement; continuous improvement is part of the organisational culture.

Continuous improvement is a core value; everyone is involved and accountable.

Comment:

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To what extent do you measure improvement efforts?

No formal metrics or measurement of improvement efforts.

Basic metrics introduced; sporadic measurement and tracking.

Regular monitoring of performance metrics; initial signs of improvement and efficiency.

Sophisticated measurement systems; clear evidence of business performance improvement.

Comprehensive metrics driving strategic decisions; significant and sustained performance improvements.

Comment:

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What are the main challenges or obstacles you have faced in implementing continuous improvement practices?

Struggling with where and how to start; lack of knowledge and resources.

Inconsistent application; struggle to sustain efforts and see tangible results.

Refining the approach; ensuring consistency and aligning improvements with business goals.

Focusing on continuous innovation; maintaining momentum and adapting to change.

Leading industry practices; continuously evolving and setting new benchmarks.

Comment:

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Given your current resources and time, how likely are you to invest in continuous imporovement software

Very unlikely

Somewhat unlikely

Neutral

Somewhat likely

Very likely

Comment:

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Please provide your email if you would like to receive a copy of the report and to enter the prize draw for 10x UN SDG lapel pins for completed surveys by 23/12/2023.