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SENDIASS Client satisfaction survey Sept. 2024- Sept 2025 - Your feedback helps us improve . Thanks in advance
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1.
Question 1.
How did you hear about our service?
Leaflet about the service
School,early years setting or college
Educational Psychologist
Another parent or a friend
Social Care ( Social Services)
The Local authority SEND team
The Local Offer
A health professional
The internet
Other (please specify):
This is required
Input box for - Other (please specify):
2.
Question 2.
How easy was it to get in touch with us ?
Very Easy
Easy
Somewhat easy
Not at all easy
Was there anything we could have done better?
This is required
3.
Question 3.
How quickly did we respond?
Very quickly
Quickly
Slowly
Very slowly
Comments:
This is required
4.
Question 4.
How well did we understand your concerns?
Very Well
Mostly
Partly
Not at all well
Comments:
This is required
5.
Question 5.
How helpful were we?
Very helpful
Helpful
Somewhat helpful
Not helpful at all
Comments:
This is required
6.
Question 6.
How neutral,fair and unbiased were we?
Very
Mostly
Somewhat
Not at all
Comments:
This is required
7.
Question 7.
Would you be happy to contact SENDIASS again if you needed to ?
yes
no
Comments:
This is required
8.
Question 8.
Did SENDIASS Manchester
Yes
No
Return your calls or emails promptly?
Yes
No
Keep in touch?
Yes
No
Explain why decisions were made & what was happening?
Yes
No
Listen to your views?
Yes
No
Treat you with respect?
Yes
No
Provide a confidential service?
Yes
No
Explain to you what IAS role was?
Yes
No
Give you the information & advice that met your needs?
Yes
No
Yes
No
9.
Question 9.
What difference has using SENDIASS Manchester made to you?
A great deal of difference
A lot of difference
Some difference
No difference at all
Comments:
This is required
10.
Question 10.
If using SENDIASS made a difference to you please tell us how .
(you can tick all boxes that apply and write in the comments box too.)
My relationship with the Local Authority has improved
My relationship with the education setting (Nursery / School/College ) has improved
I feel my child's needs are better understood ( If you are the parent answering )
I feel my needs are better understood ( If you are the young person (answering)
I have a better understanding of the Code of Practice and the arrangements that should be made for children and young people with SEND
I feel more confident.
I feel my child has benefited as a result of the service being involved.
I feel more involved with my child's education
Other (please specify):
This is required
Input box for - Other (please specify):
11.
Question 11.
Overall, how satisfied are you with the service you received?
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
Comments:
This is required
12.
Question 12.
How likely are you to recommend SENDIASS to others?
Very likely
likely
Unlikely
Very unlikely
Comments:
This is required
13.
Question 13.
Do you have any suggestions on how we improve or develop the service?
14.
Question 14.
We may wish to contact you to better understand your experience of of the service received . If you want us to contact you please add the best form of contact in the box below ( this could be your phone number, email address or home address ). If you don't want to be contacted just leave the box below blank
15.
Question 15.
Data Protection Declaration
Your responses to this survey are used for data monitoring and evaluation purposes.
This information will be shared with the National IASS Network and the Local Authority to inform best practice and to ensure that the service is effective.
Any data reports that are produced will be anonymous and only report key themes so at no time will you be identified from the responses.
Please select one of the responses below to confirm you have read this statement and do or don't consent to your responses for data monitoring purposes.
I consent to the responses I have given being used for data monitoring purposes
I do not consent to the responses I have given being used for data monitoring purposes