Chester, Flint and Runcorn East Customer Survey

1. Introduction

Transport for Wales are undertaking upgrade works at Chester, Flint and Runcorn East Station. We would like to hear what our customers think about our stations, this will help us deliver what our customers want to see at their station. The following questionnaire consist of 7 questions.

There was an error on your page. Please correct any required fields and submit again. Go to the first error

Please state which station you are providing feedback on?

Chester

Flint

Runcorn East

Was the Transport for Wales brand easily identified when you were at the station?

Yes

No

Chester, Flint and Runcorn East Customer Survey

1. Introduction

Please state which station you are providing feedback on?

How would you rate your overall experience at the station? Please take into account items such as seating, signage, customer information screens, toilets, waiting rooms and other facilities available to the customer.
(1 being the worst and 10 being the best)

How easy was it to find your way around the station?
(1 being very easy, 10 being very hard)

How safe and secure did you feel when you was at the station?
(1 being very unsafe, 10 being very safe)

Was the Transport for Wales brand easily identified when you were at the station?

Please could you rate the following in order of what facilities you would prioritise having at the station?
(1 being the facility you would prioritise least / 10 being the facility you would prioritise most)

Finally, should you have any further feedback, please can you add it below in one short paragraph.

1. Introduction

Please state which station you are providing feedback on?

How would you rate your overall experience at the station? Please take into account items such as seating, signage, customer information screens, toilets, waiting rooms and other facilities available to the customer. (1 being the worst and 10 being the best)

How easy was it to find your way around the station? (1 being very easy, 10 being very hard)

How safe and secure did you feel when you was at the station? (1 being very unsafe, 10 being very safe)

Was the Transport for Wales brand easily identified when you were at the station?

Please could you rate the following in order of what facilities you would prioritise having at the station? (1 being the facility you would prioritise least / 10 being the facility you would prioritise most)

Finally, should you have any further feedback, please can you add it below in one short paragraph.

How would you rate your overall experience at the station? Please take into account items such as seating, signage, customer information screens, toilets, waiting rooms and other facilities available to the customer.
(1 being the worst and 10 being the best)

How easy was it to find your way around the station?
(1 being very easy, 10 being very hard)

How safe and secure did you feel when you was at the station?
(1 being very unsafe, 10 being very safe)

Please could you rate the following in order of what facilities you would prioritise having at the station?
(1 being the facility you would prioritise least / 10 being the facility you would prioritise most)