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Housing Repairs
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Job Number
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- Required.
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1.
Question 1.
Trade
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2.
Question 2.
Month Survey completed
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- Required.
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3.
Question 3.
Was it easy to contact the repairs centre?
Yes
No
N/A
4.
Question 4.
Were you satisfied with the customer advisor’s responses?
Yes
No
N/A
5.
Question 5.
Were you given a stated time for when the repair should be completed?
Yes
No
6.
Question 6.
If yes, was the repair completed within the stated time?
Yes
No
7.
Question 7.
Was the appointment kept?
Yes
No
N/A
8.
Question 8.
Do you consider that the work to your home was carried out right first time?
Yes
No
9.
Question 9.
If not, were you kept informed of the progress throughout the work?
Yes
No
10.
Question 10.
Did the operative show his/her ID?
Yes
No
11.
Question 11.
Was the person who carried out the work wearing his/her uniform?
Yes
No
12.
Question 12.
Was the person who carried out the work polite and courteous?
Yes
No
13.
Question 13.
Was the work area left clean and tidy?
Yes
No
14.
Question 14.
Are you satisfied with the quality of the work?
Yes
No
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15.
Question 15.
Overall, how satisfied or dissatisfied are you with the service HTS Property & Environment carried out?
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- Required.
Very Satisfied
Fairly Satisfied
Fairly Dissatisfied
Very Dissatisfied
16.
Question 16.
Do you have any comments about your repairs experience? (Please add)