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RVJB Customer Service Feedback
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1.
Question 1.
Which service did your contact/enquiry relate to?
Council Tax
Electoral Registration
Valuation for Non-domestic Rates
Other
2.
Question 2.
When contacting the Assessor and Electoral Registration office recently, were you satisfied with the level of service you received?
Very satisfied
Fairly satisfied
Neither satisfied or dissatisfied
Fairly dissatisfied
Very dissatisfied
3.
Question 3.
How satisfied were you with the helpfulness and professionalism of the people you dealt with?
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very Dissatisfied
4.
Question 4.
My enquiry was handled promptly and efficiently:
Strongly agree
Somewhat agree
Neither agree or disagree
Somewhat disagree
Strongly disagree
5.
Question 5.
I found the employee to be well informed on the subject matter:
Strongly agree
Somewhat agree
Neither agree nor disagree
Somewhat disagree
Strongly disagree
6.
Question 6.
I felt the time that I needed to wait for my query to be answered was acceptable:
Strongly agree
Somewhat agree
Neither agree nor disagree
Somewhat disagree
Strongly disagree
7.
Question 7.
Do you agree that the Assessor and Electoral Registration services are inclusive and free from discrimination?
Yes
No
Don't know
8.
Question 8.
The Assessor and Electoral Registration services are easy to access (e.g. location, opening hours)
Yes
No
Don't Know
9.
Question 9.
Are you aware of the Scottish Assessor's Association web site at https://www.saa.gov.uk/ ?
Yes
No
10.
Question 10.
If you have any additional comments regarding the service you received from the Assessor or Electoral Registration service, please write them below:
11.
Question 11.
If you would like a response to your feedback, please provide contact details.
This information will be used to contact you regarding your comments and for no other purpose, in line with Data Protection legislation
Name
Address Line 1
Address Line 2
Address Line 3
Postcode
Email Address
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