1. North Yorkshire Council Ports and Harbour Services Performance.

North Yorkshire Council Ports and Harbour Services Performance.

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Dear Harbour User,
We believe that Harbours Matter, this is an entirely independent survey on behalf of those who may or may not have a vested interest in harbours other than to see the harbours functioning in a efficient, safe and sustainable manner.
Please take some time to complete this customer satisfaction survey of the performance and competencies of North Yorkshire Council since taking over from Scarborough Borough Council as the Local Authority with responsibility for managing and maintaining the North Yorkshire Ports of Scarborough & Whitby.

Are you a boat owner ?

Yes

Are you a resident of Scarborough or Whitby

Scarborough

Whitby

Out-lying town or village

Elsewhere

Is your vessel in Scarborough or Whitby?

Scarborough

Whitby

If you answered YES to Q1 is your craft a commercial or a leisure craft?

Commercial

Leisure

Do you regard North Yorkshire Council as being capable and/of having the competency to operate and safely manage and maintain the harbours of Scarborough and Whitby?

Yes

Do you consider services and facilities to be better in Scarborough or Whitby?

Better in Whitby

Better in Scarborough

Do you have any confidence at all in North Yorkshire Council and how harbours are managed ?

Full Confidence

Unsure

No confidence

Do you regard North Yorkshire Council to be better or worse than Scarborough Borough Council in their overall management of the Ports?

Better

Unsure

Worse

Overall how satisfied are you with the quality of Port Services from North Yorkshire Council?

Very dissatisfied

Dissatisfied

Neither satisfied nor dissatisfied

Satisfied

Very satisfied

With regard the Scarborough West Pier Regeneration Schemes as proposed for West Pier, which of the following are you in favour of?

West Pier is maintained for the maritime industry.

Further creation of retail opportunities.

Have you experienced any issues with the provision of North Yorkshire Council's Port Services, how would you rate the service?

Good

Indifferent

Poor

Please briefly describe the issue(s).

This is required

What is your opinion in less than 100 words in criticism or praise of the harbour services that North Yorkshire Council provides?

With regard the Whitby Regeneration scheme for Endeavour Wharf, do you consider the proposed "Maritime Hub" will create further maritime opportunities for the Whitby community?

Yes

Unsure

Considering the remote location of North Yorkshire Council HQ in Northallerton, do you believe this is to be an impediment to a better understanding of the needs and requirements for the efficient running and maintenance of Ports and Harbours is met and clearly understood by those in control?

Significant Impediment

Marginal Impairment

No Impediment whatsover

Are you in favour of a Lobster Hatchery as part of the Regeneration Scheme on West Pier to assist with shellfish re-stocking for future generations of fishermen?

Yes

Would you support a memorial to the Scarborough seafarers of the past lost at sea in wartime and in peacetime, fishermen and others

Yes

Are you in favour of further "touristfication' of West Pier

Yes

Have you been consulted by any member of the Scarborough or Whitby Town Deal Board other than North Yorkshire Council employees to discuss the impact of the Regeneration plans for either Port?

Scarborough YES

Scarborough NO

Whitby YES

Whitby NO

Do you consider the provision of fuel to be an essential service for a Port?

Yes

Do you consider that North Yorkshire Council are failing in their obligations by allowing the fuel situation to deteriorate to the extent that Scarborough Harbour is now presented with zero "on-demand" fuel available for local or visiting craft?

Strongly Yes

Yes

Unsure