Customer Survey

Customer Satifaction Survey

1. The following statements refer to your recent experience with L.D.S Leak Detection Specialists Ltd, please indicate whether you agree or disagree.

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Overall were you satisfied with the service from L.D.S?	Overall were you satisfied with the service from L.D.S? Strongly Agree	Overall were you satisfied with the service from L.D.S? Agree	Overall were you satisfied with the service from L.D.S? Neutral	Overall were you satisfied with the service from L.D.S? Disagree	Overall were you satisfied with the service from L.D.S? Strongly Disagree
Were you satisfied to how your call was handled?	Were you satisfied to how your call was handled? Strongly Agree	Were you satisfied to how your call was handled? Agree	Were you satisfied to how your call was handled? Neutral	Were you satisfied to how your call was handled? Disagree	Were you satisfied to how your call was handled? Strongly Disagree
Were you satisfied with your Leak Detection Survey?	Were you satisfied with your Leak Detection Survey? Strongly Agree	Were you satisfied with your Leak Detection Survey? Agree	Were you satisfied with your Leak Detection Survey? Neutral	Were you satisfied with your Leak Detection Survey? Disagree	Were you satisfied with your Leak Detection Survey? Strongly Disagree
Do you think the service is value for money?	Do you think the service is value for money? Strongly Agree	Do you think the service is value for money? Agree	Do you think the service is value for money? Neutral	Do you think the service is value for money? Disagree	Do you think the service is value for money? Strongly Disagree
Would you recommend L.D.S?	Would you recommend L.D.S? Strongly Agree	Would you recommend L.D.S? Agree	Would you recommend L.D.S? Neutral	Would you recommend L.D.S? Disagree	Would you recommend L.D.S? Strongly Disagree

Please take a few minutes to tell us why you disagree with any of the above comments.

2. From your initial contact with L.D.S how soon were we able to book an engineer to your property?

Same day
Next Day
Between 2 and 3 days
Within 7 days

3. The following statements refer to the engineer who carried out a Leak Detection Survey at your property, please indicate whether you agree or disagree.

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
The engineer arrived on time	The engineer arrived on time Strongly Agree	The engineer arrived on time Agree	The engineer arrived on time Neutral	The engineer arrived on time Disagree	The engineer arrived on time Strongly Disagree
The engineer was very courteous	The engineer was very courteous Strongly Agree	The engineer was very courteous Agree	The engineer was very courteous Neutral	The engineer was very courteous Disagree	The engineer was very courteous Strongly Disagree
The engineer was very informative	The engineer was very informative Strongly Agree	The engineer was very informative Agree	The engineer was very informative Neutral	The engineer was very informative Disagree	The engineer was very informative Strongly Disagree
The engineer was very knowledgeable	The engineer was very knowledgeable Strongly Agree	The engineer was very knowledgeable Agree	The engineer was very knowledgeable Neutral	The engineer was very knowledgeable Disagree	The engineer was very knowledgeable Strongly Disagree
The engineer dealt with my leak professionally	The engineer dealt with my leak professionally Strongly Agree	The engineer dealt with my leak professionally Agree	The engineer dealt with my leak professionally Neutral	The engineer dealt with my leak professionally Disagree	The engineer dealt with my leak professionally Strongly Disagree
I was very pleased with the service provided by the engineer	I was very pleased with the service provided by the engineer Strongly Agree	I was very pleased with the service provided by the engineer Agree	I was very pleased with the service provided by the engineer Neutral	I was very pleased with the service provided by the engineer Disagree	I was very pleased with the service provided by the engineer Strongly Disagree

Are there any comments about the engineer that you would like to add or a testimonial?

4. Where did you hear about L.D.S Leak Detection Specialists Ltd?

5. We would like your permission to include your testimonial on our website and company brochure?

Yes I give you consent to use my Testimonial, Title, Surname and Town for your website or company brochure.
No, I do not give you consent to use my testimonial and personal data for your website or company brochure.

6. To thank you for taking time in completing our survey you will be entered into our prize draw to win £50 to spend at Marks & Spencers.

If your survey is selected we will need to contact you, please provide some information about yourself:

Name:
Address:

Postcode:
Telephone:
Email:

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