Repairs Satisfaction Survey

Thank you for arranging a viewing through Rentolease, we would be grateful if you could spare 5 minutes to complete this short survey and to help us ensure we are providing and maintaining a high level of Customer Service.
 
If you wish to discuss this survey please call our office on 01292 317507.
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1. What was the nature of your repair reported?

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2. How quickly did you get through to our Company Representative?

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3. Was the repair

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4. How quickly did the Contractor attend the property to complete the repair?

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5. Do you think the Contractor (tick all that apply)

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6. How many times did you contact us before we resolved this issue for you?

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7. Overall, how satisfied are you with the service experience that you received from the Contractor

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8. Please complete the name of the contractor that attended your property in the box below

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9. On a scale of 1 to 5, how satisfied were you with our repairs process. 1 Being Dissatisfied and 5 Being Very Satisfied.

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10. If you were less than totally satisfied, what could have been done to serve you better?

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11. For a chance to be entered into our free prize draw to win £25 M&S voucher please enter your contact details in the box below

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