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Department for Education: Response Survey

The Department for Education is committed to providing the highest levels of customer service. To help us achieve this, we would welcome your feedback on how we dealt with your recent enquiry.

1. What is your name? (Optional)


2. Are you a......


3. What was the reference number we gave to your original query? (Optional)


4. Were you satisfied with the level of service you received?


5. Was our reply easy to understand?


6. Were you satisfied with the time it took to receive a response?


7. If you were looking for information, did you try any alternate sources first?


8. Is there anything else you’d like to tell us about how we dealt with your query?


9. Thank you for completing our survey. Would you be happy for us to contact you to discuss your responses in more detail?