Repairs Satisfaction Survey
Thank you for arranging a viewing through Rentolease, we would be grateful if you could spare 5 minutes to complete this short survey and to help us ensure we are providing and maintaining a high level of Customer Service.
If you wish to discuss this survey please call our office on 01292 317507.
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What was the nature of your repair reported?
If other please specify
How quickly did you get through to our Company Representative?
Within 10 mins
Within 30 mins
More than 30 mins
Was the repair
How quickly did the Contractor attend the property to complete the repair?
Within a day
Between 1 and 3 days
Between 3 and 7 days
More than a week
The problem still exists
Do you think the Contractor (tick all that apply)
Quickly identified the problem
Arrived at the agreed time and carried out the repair to a good standard
Appeared knowledgeable and competent about the subject
How many times did you contact us before we resolved this issue for you?
More than Three times
Overall, how satisfied are you with the service experience that you received from the Contractor
Please complete the name of the contractor that attended your property in the box below
On a scale of 1 to 5, how satisfied were you with our repairs process. 1 Being Dissatisfied and 5 Being Very Satisfied.
If you were less than totally satisfied, what could have been done to serve you better?
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