Repairs Satisfaction Survey

Thank you for arranging a viewing through Rentolease, we would be grateful if you could spare 5 minutes to complete this short survey and to help us ensure we are providing and maintaining a high level of Customer Service.

If you wish to discuss this survey please call our office on 01292 317507.

There was an error on your page. Please correct any required fields and submit again. Go to the first error.

1. What was the nature of your repair reported?

Plumbing
Electrical
Roofing
Other

If other please specify

2. How quickly did you get through to our Company Representative?

Immediately
Within 10 mins
Within 30 mins
More than 30 mins

3. Was the repair

Emergency
Routine
Improvement

4. How quickly did the Contractor attend the property to complete the repair?

Within a day
Between 1 and 3 days
Between 3 and 7 days
More than a week
The problem still exists

5. Do you think the Contractor (tick all that apply)

Quickly identified the problem
Arrived at the agreed time and carried out the repair to a good standard
Appeared knowledgeable and competent about the subject

6. How many times did you contact us before we resolved this issue for you?

Once
Twice
Three Times
More than Three times

7. Overall, how satisfied are you with the service experience that you received from the Contractor

Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied

8. Please complete the name of the contractor that attended your property in the box below

9. On a scale of 1 to 5, how satisfied were you with our repairs process. 1 Being Dissatisfied and 5 Being Very Satisfied.

1
2
3
4
5

10. If you were less than totally satisfied, what could have been done to serve you better?

11. For a chance to be entered into our free prize draw to win £25 M&S voucher please enter your contact details in the box below

Powered by SmartSurvey

Check out our survey templates or create your own.